SodaStream: Customer Service Coordinator Benelux
Key Skills
Job Description
Overview
Sodastream is looking for a Customer Service Coordinator to join our EU North team. We are searching for someone who is passionate, curious and always striving to do better. If you would like to work with an energetic and fun team and represent a strong global brand this might be your dream job! The role is located in our office in Breda and reports to our EU North Customer Service Manager.
At Sodastream we believe in the importance of great customer service and as a Customer Service Coordinator you will have an important role in the company. You will be responsible for administrative tasks connected to orders, returns, claims etc. The role comes with a bunch of great colleagues within our EU North team. We are looking for someone who wants to take part in the fun and contribute to our unique culture and spirit.
We have an EU North Customer Service team, with coworkers representing the Netherlands, Belgium, Luxemburg, Sweden, Norway, Denmark and Finland. This role will work mainly towards the Benelux markets but will also have a supporting function towards the Nordic markets. If you are flexible, have a positive attitude and are eager to give great service you are probably the one that we are looking for. Sodastream and PepsiCo offers a great opportunity to be part of a team who has the privilege to grow and develop one of EU North’s most well-known consumer brands.
Responsibilities
- Manage order entries, customer queries, returns and claims
- Provide our customers with great service over email
- Develop and improve processes and ways of working
- Contribute to our positive team spirit and work environment
- Other administrative tasks
Qualifications
Experience
- Fluency in spoken and written Dutch is preferred but not required
- It is highly meritorious if you can speak and write in French
- It is meritorious if you can speak and/or write in any of the Nordic languages, as you will have a supporting role towards these markets.
- You need to understand a good level of English so that you are comfortable communicating with the colleagues.
- It is a plus if you have experience using case systems such as Netsuite or Zendesk, otherwise you are eager to learn and work with it.
Personality
- Motivated and energetic with a positive attitude
- Customer and service oriented
- Proactive and not afraid to speak up and take own initiatives
- You would like to work in a fast speed, fun environment where a lot happens
Core Responsibilities
The Customer Service Coordinator will manage order entries, customer queries, returns, and claims for the Benelux and Nordic markets. They will also focus on developing and improving internal processes while contributing to a positive team environment.
Requirements
Candidates should have strong communication skills with fluency in Dutch, and proficiency in French or Nordic languages is considered a significant advantage. Experience with case management systems like Netsuite or Zendesk is preferred, along with a proactive and service-oriented attitude.
About PepsiCo
Industry: Food and Beverage Services
Company size: 10,001+ employees
PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we’re excited about the future. We take chances. Together, we dare to make the world a better place. Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day. A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet. Join us. Dare for Better.