As a Senior Payroll Officer, you will be a key member of the HR & Payroll team, providing accurate and timely payroll services to a portfolio of international clients. You will take responsibility for complex payrolls from start to finish, applying your knowledge of Dutch payroll legislation and maintaining high standards of quality and compliance.

You will work closely with clients, the HR Administration team, Client Service teams and international colleagues to connect payroll activities with other service lines. Alongside managing your own payroll responsibilities, you will support the development of junior and medior colleagues through daily guidance, coaching and quality checks. You will also use automation and AI-enabled tools to improve accuracy, reduce manual work and identify opportunities to strengthen payroll processes

• Prepare and process complex monthly payrolls accurately, on time and in accordance with client requirements and internal procedures.
• Keep payroll workflows in Enate accurate and up to date.
• Collect and review payroll input from clients, challenging information that is incomplete or incorrect.
• Enter data into payroll systems, generate reports and validate results using manual and automated calculations.
• Manage payroll activities from initial input through to final delivery.
• Provide daily guidance and coaching to junior and medior Payroll Officers.
• Conduct detailed four-eyes checks on colleagues’ work to ensure accuracy and compliance.
• Maintain current knowledge of Dutch payroll legislation and relevant product developments.
• Manage payroll onboarding for new clients.
• Deliver year-end payroll activities in line with statutory requirements.
• Respond to payroll and client queries within agreed timelines.
• Build and maintain strong working relationships with clients and internal stakeholders.
• Participate in client calls and meetings together with payroll colleagues and the Supervisor HRP.
• Escalate client or operational issues when appropriate.
• Apply delivery assurance policies, work instructions and relevant procedures.
• Use automation and AI-enabled tools to reduce repetitive work, improve data accuracy and support payroll management.
• Proactively identify process improvements and contribute ideas for new projects.
• Record working time accurately and in real time in D365.
• Support the wider team with additional activities when required.

• At least five years of experience in payroll administration within a payroll delivery environment.
• Demonstrated experience processing payrolls from start to finish.
• A PDL payroll qualification; a VPS qualification is an advantage.
• Strong understanding of Dutch payroll legislation.
• Experience with international or expatriate payrolls is desirable.
• Confidence working with Microsoft Office, particularly Excel, Word, PowerPoint and Outlook.
• Experience with AFAS Payroll Cloud is an advantage.
• Fluency in written and spoken English.
• Strong attention to detail and a commitment to accurate, high-quality client service.
• Ability to manage stakeholder expectations and escalate concerns appropriately.
• A collaborative approach and willingness to share knowledge with colleagues.
• Fluency in English & Dutch is a requirement.
• Proactive interest in process improvement, automation and the practical use of AI tools.