Key Skills

Job Description

Can you combine technical expertise with strong stakeholder management to turn Application Support from a reactive, ticket-driven service into a proactive, solution-oriented partner for the business? As an Application Services Engineer, you help make critical applications reliable, secure and ready for change. You are the link between application owners, internal customers, technical specialists and external suppliers. You understand the technical detail and can communicate it clearly and confidently to stakeholders with varying levels of technical knowledge. You translate risks, incidents and lifecycle choices into understandable impacts, practical options and clear recommendations, enabling the business to make informed decisions. In an organisation of around 1,900 people undergoing change, you will have substantial responsibility and the opportunity to make a visible difference. How you will make a difference In this role, you will improve how colleagues experience support for the applications they rely on, so that application services become more reliable, transparent and focused on sustainable solutions rather than individual tickets. You will work with application owners, internal customers, technical teams and suppliers to create clarity around priorities, ownership and follow-up. You can explain technical issues in a way that enables non-technical stakeholders to understand the impact, make informed decisions and agree on the right next steps. Within your first year, application owners and internal customers should experience clearer ownership, more predictable follow-up and better visibility of application health, risks and lifecycle priorities. They should see Application Support as a partner that helps solve underlying problems and supports future change. In practice, you will: Partner with application owners and value streams to understand business needs, develop application roadmaps and balance operational reliability with future change. Translate complex technical issues, risks and dependencies into clear priorities, decisions and actions for both technical and non-technical stakeholders. Identify root causes, recurring issues and opportunities for structural improvement, rather than focusing only on resolving the immediate ticket. Build effective relationships with external suppliers, challenge them on service quality and structural improvements, and coordinate escalations when reliability or continuity is at risk. Identify operational, lifecycle and continuity risks, keep support documentation and recovery arrangements current, and contribute to audit and compliance activities where required. Use data, monitoring, automation and AI-supported tools to reduce repetitive work, prevent incidents and improve the quality and predictability of application services. Seek out the right colleagues and solutions when work stalls, helping teams move towards a resolution. Your future colleagues You will join the Application Services team within Platforms & Infrastructure and report to the Team Lead Application Support & Authorisation Management. You will collaborate internationally on shared applications, operational standards and supplier services across the Netherlands, the United Kingdom, Belgium and Spain. What you will bring Your unique potential and your values matter most to us. We look for people who are self-aware and who think in a broad, connected way, always conscious of their effect on society, the environment and the economy. To succeed in this role, you will need: Proven experience working with complex stakeholder management, working with application owners, internal customers, technical teams and suppliers. You can build trust, manage expectations and create clarity around ownership, priorities and next steps. The ability to translate complex technical issues, risks and dependencies into clear and relevant communication for non-technical stakeholders, enabling them to make informed decisions. Experience improving enterprise application services beyond day-to-day incident handling, using root-cause analysis and operational insights to deliver structural improvements in reliability, lifecycle management and service quality. Hands-on experience with Microsoft technologies, SQL, Azure, VMware and network infrastructure. Knowledge of and experience with these technologies is essential for this role. Experience balancing operational stability, business value, lifecycle priorities, security and continuity risks. You use service data, monitoring, automation or AI-supported tools to prevent incidents and reduce repetitive work. If you do not meet every technical requirement but bring extensive experience in communication and stakeholder management, we would still very much like to hear from you. What we offer you An inspiring work culture: What people value most about working here is that the work itself is the point. We keep improving how we work together, so that people find meaning in what they do, trust each other, and grow. A comfortable working environment:Our award-winning sustainable head office is based in Driebergen-Zeist, at the Reehorst Estate, a 3-minute walk from the train station. Combined with hybrid working, it is an inspiring place to work and connect with your colleagues. And of course, good pay and working conditions (CLA Banken): A yearly salary between €60,237 and €82,838 based on a 36-hour workweek. The fixed annual salary is calculated by multiplying the monthly salary by 13.96, including the 13th month and holiday pay. Six weeks of paid annual leave, with the option to buy up to two more weeks. An attractive pension plan whereby Triodos contributes 21 to 23% of your pensionable salary. Flexible working hours and hybrid working. Free travel on public transport, in your own time as well as for work — with the option to upgrade to first class for a small personal contribution. A range of education and training opportunities. Reimbursement for a company bicycle, up to €1,500. The option to swap bank holidays for other days, under certain conditions, if you celebrate different holidays. An allowance for every day you work from home, and a budget to set your home office up properly. Sounds interesting? Everyone is welcome to join us. We are committed to equity and diversity, and we want to create an environment where all colleagues and our broader community feel safe and included. Almost nobody brings everything on a list like this, if the work interests you and you bring most of what it asks for, we would rather hear from you than not. Please include a cover letter. In your cover letter, please also share an example of how you helped a non-technical stakeholder understand a technical issue, make a decision or move from a short-term fix towards a structural solution. The closing date for applications is: 14th of november 2026 If you have questions, or need any adjustments to take part in our process at any stage, for any reason please contact Evelijn de Flines [email protected] . You do not need to explain why you need an adjustment, and asking will not affect how your application is assessed. Who we are Our mission is to create a society that protects and promotes the quality of life of all its members, with human dignity at its core. Triodos Bank was founded in 1980 to show what money can set in motion. We use the savings entrusted to us to finance cleaner energy, organic farming, better care and art that brings people together. A certified B Corp since 2015 and a founder of the Global Alliance for Banking on Values, we are also the only sustainable bank that owns itself — a structure built to keep our independence. Today we operate across the Netherlands, Belgium, Spain and the United Kingdom, while Triodos Investment Management manages impact funds in Europe and emerging markets. www.triodos.com | www.triodos-im.com | www.triodosfoundation.nl

Core Responsibilities

Partner with application owners, business stakeholders, technical teams, and suppliers to improve application reliability, security, lifecycle planning, and service quality. Translate technical risks and incidents into clear decisions, address root causes, maintain continuity and compliance arrangements, and use data, monitoring, automation, and AI-supported tools to prevent recurring issues.

Requirements

The role requires experience managing complex stakeholder relationships and communicating technical issues, risks, and dependencies clearly to non-technical audiences. Candidates should have experience improving enterprise application services and balancing operational stability, business value, lifecycle, security, and continuity needs, with hands-on knowledge of Microsoft technologies, SQL, Azure, VMware, and network infrastructure.

Benefits

• Six Weeks of Paid Annual Leave
• Option to Buy Additional Annual Leave
• Employer Pension Contribution
• Flexible Working Hours
• Hybrid Working
• Free Public Transport
• Education and Training Opportunities
• Company Bicycle Reimbursement
• Option to Swap Bank Holidays
• Work-from-Home Allowance
• Home Office Setup Budget