Associate Specialist, Customer Support
Key Skills
Job Description
Job Description Role Summary This Demand Fulfillment Specialist role manages Supply Chain Execution activities at Organon, supporting the Commercial Organization with material movement transactions, logistics, and inventory management. Key Responsibilities Manage and optimize relationships with key external and internal partners, including 3PLs, distributors and sites. Oversee and guide 3PL and distributor customer service teams on warehousing and distribution activities. Ensure timely receipt and accurate processing of customer forecasts and orders. Serve as the primary contact for customers on supply and demand topics, including escalations. Build strong working relationships with customers and internal stakeholders. Monitor and resolve escalated supply issues through coordination with planning teams, sites and customers. Maintain and improve standard reporting on demand, supply, master data, and inventory for all stakeholders. Participate in customer meetings and contribute to the Sales and Operations Planning (S&OP) process. Support projects and initiatives that improve performance and customer service. Provide backup coverage for colleagues. Required Qualifications Bachelor’s degree preferred, or equivalent experience in supply chain, customer service, project management, logistics, planning, procurement, or a related field. Strong analytical skills for independently solving straightforward problems and working through complex issues with support. Proactive, takes initiative and speaks up about how their area operates. Fluent English, both verbal and written. Advanced SAP skills. Strong attention to detail and accuracy. Secondary Job Description Who We Are: Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman. As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. Search Firm Representatives Please Read Carefully Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Annualized Salary Range Annualized Salary Range (Global) Annualized Salary Range (Canada) Please Note: Pay ranges are specific to local market and therefore vary from country to country. Employee Status Regular Relocation: No relocation VISA Sponsorship No Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites Shift Flexible Work Arrangements: Valid Driving License Hazardous Material(s): Number Of Openings 1
Core Responsibilities
Manage supply chain execution activities, including relationships with 3PLs, distributors, and sites; oversee warehousing and distribution support; and ensure accurate, timely processing of customer forecasts and orders. Resolve escalated supply issues, maintain stakeholder reporting, participate in customer meetings and the S&OP process, and support service-improvement initiatives.
Requirements
A bachelor’s degree is preferred, or equivalent experience in supply chain, customer service, project management, logistics, planning, procurement, or a related field. Candidates should have strong analytical skills, initiative, fluent written and spoken English, advanced SAP skills, and close attention to detail and accuracy.
About Organon Northwest Europe
Industry: Pharmaceutical Manufacturing
Company size: 201-500 employees
Organon is an independent global healthcare company with a strategy to help improve the health of women throughout their lives. Organon’s diverse portfolio offers more than 70 medicines and products in women’s health and general medicines across a range of therapeutic areas. In addition to Organon’s current products, the company invests in innovative solutions and research to drive future growth prospects in women’s health. Organon is also pursuing opportunities to collaborate with biopharmaceutical partners and innovators looking to commercialise their products by leveraging its scale and agile presence in fast growing international markets. Organon has a global footprint with significant scale and geographic reach, world-class commercial capabilities, and approximately 10,500 employees. This site serves the Northwest Europe region. --------------------- Adverse events must be reported through Organon Pharmacovigilance. Details of how to report adverse events and who to contact for medical information or quality questions related to our products can be found on the contacts pages of the Organon page for the relevant country: Global locations | Organon Our privacy program is built on a platform of organizational accountability at all levels for privacy, stewardship of the data we use to operate our business, consistent global privacy and data protection practices and standards that uphold high ethical standards across our business practices, and ongoing oversight to ensure that we continue to respond to changes in privacy expectations as technology and our business continue to evolve. Visit our Contact Page for more information about your privacy rights and for country specific information.