Key Skills

Job Description

Why This Role Is Exciting This isn't your typical service engineering position. You'll work directly with major international customers, supporting sophisticated production environments across Europe, the Middle East and Africa. One week you could be commissioning new equipment at a state-of-the-art manufacturing facility, the next you'll be delivering technical training, troubleshooting performance issues, or helping customers maximise the efficiency of their production lines. You'll become a recognised technical expert while gaining exposure to different cultures, technologies and manufacturing environments throughout the region. What You'll Be Doing As our Service Engineer - Key Accounts, you'll play a vital role in ensuring our customers receive world-class service and technical support. You'll: Install and commission Ishida equipment across EMEA Diagnose faults, carry out repairs and perform preventative maintenance Build trusted relationships with key account customers and become their go-to technical expert Deliver technical training and share expertise with customer teams Support installation projects and help customers optimise equipment performance Collaborate with local service teams, engineers, customer service colleagues and account managers across multiple countries Support new product introductions and emerging technologies Travel extensively throughout EMEA to support customer sites Represent Ishida at customer events and industry exhibitions when required Identify opportunities to improve customer performance and service delivery What We're Looking For We're interested in hearing from engineers who are technically capable, customer-centric and excited by international travel. Essential Experience within food manufacturing, engineering or a related technical industry Strong electrical and mechanical engineering knowledge Excellent problem-solving and fault-finding skills Confident communicator who can explain technical information clearly Fluent English language skills Basic working knowledge of German Ability to work independently and as part of an international team Willingness to travel extensively throughout EMEA Willingness to undertake a comprehensive training programme involving significant travel Based in Germany or the Netherlands within approximately 350km of Düsseldorf Desirable Previous field service engineering experience Experience installing, commissioning and repairing industrial machinery Food manufacturing experience Additional European language skills Experience supporting key account customers Knowledge of full-line or OEM equipment What You'll Bring We're looking for someone who is: Naturally customer-focused Positive, enthusiastic and proactive Organised and self-motivated Adaptable and comfortable working internationally Passionate about learning and developing new skills A collaborative team player who enjoys helping others succeed Why Join Ishida Europe? At Ishida, we believe our people are our greatest asset. That's why we're committed to investing in your development, empowering decision-making, and creating opportunities for long-term career growth. When You Join Our Team, You'll Benefit From Working for a global technology leader Extensive technical and professional training International travel and exposure to world-class manufacturing environments Opportunities to work with the latest technologies and new product developments A collaborative, supportive and expert engineering community The opportunity to make a genuine impact with some of our most important customers Ready for Your Next Challenge? If you're an experienced engineer looking for a role that combines cutting-edge technology, international travel, customer partnership and genuine career development, we'd love to hear from you. Join Ishida Europe and help shape the future of food manufacturing technology across EMEA.

Core Responsibilities

Install, commission, repair, and maintain Ishida equipment at customer sites across EMEA, while diagnosing faults and helping customers improve production-line performance. Build relationships with key accounts, deliver technical training, support product introductions, and collaborate with international service and account teams.

Requirements

Candidates should have experience in food manufacturing, engineering, or a related technical industry, strong electrical and mechanical knowledge, and excellent troubleshooting and communication skills. They must be fluent in English, have basic working German, be based in Germany or the Netherlands within approximately 350 km of Düsseldorf, and be willing to travel extensively; field service, industrial machinery, and food manufacturing experience are desirable.

Benefits

• Extensive Technical and Professional Training
• International Travel and Exposure to Manufacturing Environments
• Opportunities to Work with New Technologies
• Career Development Opportunities
• Collaborative Engineering Community