Key Skills

Job Description

Customer Quality Engineer Turn technical expertise into lasting quality improvements. At Mosa, we are looking for a Customer Quality Engineer who combines a customer-focused mindset with technical expertise and strong analytical skills. You investigate quality issues, identify root causes and ensure that problems are not only resolved but also prevented from recurring. By connecting customers, Operations and Commercial departments, you play a key role in resolving complex quality challenges and leading improvement projects. Your work directly contributes to reliable products, satisfied customers and continuously improving processes. What will you do as a Customer Quality Engineer? As a Customer Quality Engineer, you will be part of the Quality Compliance team within the Sustainability & Compliance department. You will work closely with colleagues from Quality Control, R&D, Production, Customer Service and other relevant departments. You are responsible for managing customer complaints professionally and driving structural quality improvements. You look beyond the immediate solution: you analyse data, identify root causes and bring the right people together to implement lasting improvements. Your responsibilities include: Taking ownership of customer complaints: You manage complaints from start to finish, maintain clear communication with customers and ensure timely, appropriate solutions. Where necessary, you visit customers to investigate issues on-site. Identifying root causes: Using structured problem-solving methodologies such as 8D, you investigate quality issues and determine the corrective and preventive actions required to resolve them effectively. Providing technical support: You advise customers on our products, technical properties, applications, installation and maintenance. You also coordinate technical investigations with internal and external specialists. Leading quality improvement projects: You identify recurring quality issues and take the initiative to address them structurally. You develop project plans, bring multidisciplinary teams together, monitor progress and ensure that improvements are successfully implemented. Measuring and securing results: You verify whether corrective actions are effective and sustainable. Working closely with the relevant departments, you ensure that improvements are embedded in our processes. Making quality performance transparent: You analyse complaint data, identify trends and report on quality issues, the effectiveness of corrective and preventive actions, and the Cost of Non-Quality. You translate these insights into concrete improvement priorities. Representing Mosa: You engage with customers on technical matters and support the resolution of financial claims within established procedures and authorization limits. What do you bring? A bachelor's degree in a relevant technical field. 3–5 years of relevant experience in a similar position. Knowledge of and experience with structured problem-solving and continuous improvement methodologies, such as 8D and Lean Six Sigma An affinity with manufacturing operations, ceramics and the commercial aspects of customer relationships. Strong analytical and problem-solving skills, with a keen eye for quality and detail. The ability to influence stakeholders, bring people together and drive improvements across different departments. A proactive, results-oriented mindset and the ability to independently lead improvement projects. Excellent written and verbal communication skills in Dutch and English (minimum B2 level). German is an advantage. What can you expect from us? At Mosa, you will join an internationally operating manufacturer of ceramic wall and floor tiles, where quality, innovation and sustainability are central to everything we do. We offer you the opportunity to take ownership, drive meaningful improvements and work with colleagues across different disciplines to develop products and processes we can be proud of. In addition, we offer: A gross salary between €4.062,- and €5.674,- per month. A 4.5% end year bonus. A challenging role combining customer interaction, technical expertise and project-based improvement. An independent position with plenty of room for initiative and personal responsibility. Collaboration with a wide range of disciplines within a professional, international organization. A modern working environment with short communication lines and committed colleagues. Attractive employment conditions under our own Mosa collective labour agreement (CAO), including an annual year-end payment, a good pension scheme and initiatives supporting your health and well-being. Ready to take quality to the next level? Are you analytically strong, technically minded and energized by solving complex challenges? Do you want to do more than resolve problems — do you want to lead improvement projects that deliver lasting results? Then we would love to hear from you. Apply now and help us build the quality of tomorrow. Do you have any questions about this vacancy, the application process or working at Mosa? Please contact Remco Colaris, Corporate Recruiter, at [email protected] or +31 6 13785906.

Core Responsibilities

Manage customer complaints from investigation through resolution, using structured methods such as 8D to identify root causes and implement effective corrective and preventive actions. Lead cross-functional quality improvement projects, analyze complaint and non-quality cost data, verify results, and provide technical support to customers.

Requirements

Requires a bachelor's degree in a relevant technical field and 3–5 years of relevant experience, with knowledge of structured problem-solving and continuous improvement methods such as 8D and Lean Six Sigma. Candidates should have strong analytical, communication, and stakeholder-influencing skills, an affinity for manufacturing and ceramics, and Dutch and English proficiency at least at B2 level; German is an advantage.

Benefits

• Year-End Bonus
• Pension Scheme
• Health And Well-Being Initiatives
• Modern Working Environment
• Professional Development And Initiative