Key Skills

Job Description

Technical Support Specialist Groenlo, Netherlands 32 - 38 hrs € 3.650 - € 4.350 Hybrid What are you going to do? At Nedap, we develop Nedap Ons: a suite of software applications that supports healthcare professionals in their daily work. We aim to make our applications fit their workflows as closely as possible, so they can focus on providing good care for the people who need them. Our support team helps application administrators at healthcare organizations with functional and technical questions about the Ons Suite. As a support specialist, you do more than listen: you explore the question behind the question. You ask follow-up questions, learn about the customer’s workflow, and take ownership of finding the right solution. You work independently, with your team there to support you. Start your application Your responsibilities You are the first point of contact for our customers’ application administrators. Within Nedap’s healthcare support team, you connect customers with our developers. You investigate how our applications interact with other systems and where issues arise, working with customers, developers, and software suppliers that integrate with the Ons Suite. In practice, this means you: Handle questions from application administrators through tickets and phone calls. Ask follow-up questions to understand the underlying need and explore how our software fits into the customer’s workflow. Turn customer needs into clear input for our developers. Work with colleagues, developers, and software suppliers that integrate with the Ons Suite to find solutions. Agree on next steps, track progress, and keep customers informed. Identify opportunities to improve our applications, knowledge, and ways of working, and take initiative to put them into practice. Your team You will join Nedap’s healthcare support team, providing second-line support to our customers’ application administrators. Colleagues bring different areas of expertise, and we work together to help customers move forward. We share knowledge, support each other, and take ownership of our work. There is room for initiative, humor, and personal development. You have the freedom to shape your approach, with colleagues to turn to when you need support. We share one ambition: creating a positive customer experience, every day. Our offer What's in it for you? We have the ambition and the ability to shape the future. And we need people with the drive to turn that ambition into meaningful impact. You will have the opportunity to contribute to something truly unique, together with more than 1,000 like-minded colleagues. From day one, you will help us fulfill our purpose: Technology for Life. The way you grow, take initiative, and make an impact brings our purpose to life. We shape what's next. Together. Salary: Based on your knowledge and experience. The salary for this role ranges from €3,650 to €4,350 gross per month, based on a full-time, 38-hour working week. Financial benefits: We offer a thirteenth-month salary, a good pension plan, profit sharing, and the opportunity to become a Nedap shareholder. Freedom and trust: You coordinate your working hours and time off with your colleagues to achieve a good work-life balance. Professional challenges: Room to explore new ideas, work on challenging projects, and collaborate with and learn from more than 1,000 driven, like-minded colleagues. Development opportunities: Plenty of room for personal and professional growth within Nedap. All terms of employment Required Skills You enjoy learning, working with others, and taking ownership. You ask follow-up questions, look beyond the first answer, and take initiative when you see room for improvement. You follow through on commitments and know when to work independently and when to involve others. You share knowledge, welcome feedback, and communicate clearly with both customers and technical colleagues. At Nedap, you have the freedom to make decisions, contribute ideas, and develop yourself. We are looking for someone who actively uses that freedom. You are curious about how systems communicate, for example through APIs, and how Single Sign-On (SSO) works. How you learn, collaborate, and take responsibility matters most to us. In addition, you have: A bachelor’s degree from a university of applied sciences (Dutch HBO) or higher. A good command of Dutch and English. Knowledge of healthcare planners’ workflows or experience with technical integrations and data connections is a plus, but not required. An affinity with healthcare is a plus, but not required. Good to know: You are available to work 32–38 hours per week. Hybrid working is common at Nedap, and you and your team decide together on your working hours to support a healthy work-life balance. You are expected to be on our campus in Groenlo at least twice a we Get in touch! Hi, I’m Noa, Recruitment Business Partner. Interested in this opportunity? I’d love to hear from you. Apply using the application button and submit your CV and/or motivation letter. If you have any questions, feel free to contact me at [email protected]. AI in your work At Nedap, we see AI as a valuable tool to help us work smarter. We are curious about what it makes possible and actively explore how it can help us collaborate better, improve the way we work, and create solutions that truly matter. We expect you to do the same: remain curious, explore how AI can add value in your work, and use it thoughtfully, responsibly, and with sound judgment. We provide the tools, space, and support to do so.

Core Responsibilities

Provide second-line support to healthcare application administrators by handling questions through tickets and phone calls, investigating issues, and identifying customers’ underlying needs. Coordinate with customers, developers, colleagues, and software suppliers to find solutions, communicate progress, and suggest improvements to the software and support processes.

Requirements

Applicants need a bachelor’s degree from a university of applied sciences or higher, good Dutch and English, and a curious, collaborative approach with a willingness to take ownership. Interest in APIs and Single Sign-On is expected; experience with healthcare workflows or technical integrations and an affinity for healthcare are advantageous but not required.

Benefits

• Thirteenth-Month Salary
• Pension Plan
• Profit Sharing
• Opportunity to Become a Shareholder
• Flexible Working Hours
• Professional Development Opportunities