Key Skills

Job Description

Position Overview Provide technical support for IT operations at the client locations, including manufacturing and lift environments. Focus on desktop imaging using SCCM and Intune. Utilize ServiceNow for ticket management and ITSM processes. Support network and server infrastructure. This role requires 100% work from office. Key Responsibilities Desktop Imaging and Management Use SCCM and Intune for desktop imaging, deployment, and management. Ensure compliance with company standards and security protocols. Maintain updated image libraries for manufacturing and lift operations staff. Troubleshoot and resolve imaging and deployment issues promptly. Technical Support Provide deskside and remote support for hardware, software, and connectivity issues. Manage ServiceNow tickets within SLA timelines. Collaborate with IT teams to resolve complex issues. Identify recurring issues and recommend long-term solutions. Be available on call to support dispatch requests as and when required. IT Operations in Manufacturing and Lift Environments Address unique IT needs in manufacturing and lift operations settings. Support specialized hardware and software used in industrial environments. Collaborate with operations teams to minimize downtime and enhance system performance. Network and Server Support Assist in managing LAN, wireless networks, and server infrastructure. Troubleshoot network and server outages, escalating as needed. Ensure proper setup and connectivity of devices. Collaborate on cybersecurity measures, including updates and patches. Documentation and Reporting Maintain accurate asset records and service request documentation using ServiceNow. Create user guides and FAQs for self-service solutions. Generate reports on ticket resolutions, system performance, and project progress. Key Qualifications Technical Skills Proficiency in SCCM and Intune for desktop imaging and deployment. Experience with ServiceNow for ticketing and ITSM processes. Understanding of network basics, including LAN/WAN troubleshooting. Familiarity with IT systems in manufacturing environments. Experience 3+ years in a similar role, preferably in manufacturing or industrial settings. Experience supporting lift operations or industrial machinery is a plus. Other Competencies Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in physically demanding environments. Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL are a plus.

Core Responsibilities

Provide deskside and remote technical support, manage desktop imaging and deployment with SCCM and Intune, and handle ServiceNow tickets within SLA timelines. Support network, server, and specialized IT systems in manufacturing and lift environments, while maintaining documentation and helping minimize operational downtime.

Requirements

Requires at least three years of experience in a similar role, proficiency with SCCM and Intune, experience using ServiceNow, and an understanding of network troubleshooting and manufacturing IT systems. Industrial or lift operations experience is advantageous; relevant CompTIA, Microsoft, or ITIL certifications are a plus.