Key Skills

Job Description

Technical Manager About Role As a technical Manager provides technical support and coordination for plant infrastructure including Process Control Systems (PCS) and Manufacturing Operations Management/Manufacturing Execution Systems (MOM/MES). The role troubleshoots Windows servers, Nutanix/VMware and endpoints, supports plant connectivity, and coordinates incident resolution and infrastructure changes with plant operations, vendors, and cybersecurity teams including technical documentation, and operational handover. How You Will Make An Impact Provide day-to-day technical support for plant/OT infrastructure supporting PCS and MOM/MES environments. Troubleshoot Windows Server, Virtualization, workstations & endpoint issues, coordinating resolution with relevant support teams and vendors. Investigate connectivity issues involving TCP/IP, DNS, DHCP, VLANs, and basic switch and network configurations. Coordinate incident resolution, problem investigation, and infrastructure changes in alignment with plant operational requirements. Work with plant operations, vendors, and cybersecurity teams to address infrastructure issues and support requirements. Communicate technical issues, support updates, and handover information in Mandarin Chinese and professional English. Maintain technical documentation, troubleshooting records, and operational handover materials. Support remote-site troubleshooting and virtualization-related activities where applicable. Support plant outages or maintenance related activities. Plant floor, networking and other related documentations. Assist with project related activities as needed. Requirements What You Must Have Hands-on plant/OT infrastructure supports experience in PCS and MOM/MES environments. Strong Windows Server and endpoint troubleshooting skills. Strong Virtualization skills in Nutanix and VMware. Working knowledge of TCP/IP, DNS, DHCP, VLANs, and basic switch/network troubleshooting. Experience with incident, problem, and change management. Strong technical documentation and operational handover skills. Nutanix or virtualization experience Industrial networking and remote-site support What We Offer Competitive salary aligned with your experience and market benchmarks International, diverse & inclusive team culture Open team spirit in a technology-driven organisation that values collaboration and innovation Contact the Recruiter Megha Nagpal ✉️ [email protected] +31 6 2715 5643 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by applicable law.

Core Responsibilities

Provide day-to-day technical support and troubleshoot plant/OT infrastructure, including PCS and MOM/MES systems, Windows servers, virtualization platforms, endpoints, and network connectivity. Coordinate incidents, investigations, infrastructure changes, vendor and cybersecurity collaboration, documentation, operational handovers, and support for remote sites and plant maintenance activities.

Requirements

Requires hands-on plant/OT infrastructure support experience in PCS and MOM/MES environments, strong Windows Server, endpoint, Nutanix or VMware virtualization, and networking troubleshooting skills. Candidates should also have experience with incident, problem, and change management, technical documentation, operational handovers, and communication in Mandarin Chinese and professional English.

Benefits

• Competitive Salary
• Inclusive Team Culture
• Collaborative Work Environment