• Payment Partner Onboarding: Coordinate the onboarding of payment service providers (PSPs), electronic money institutions (EMIs), and banking partners, ensuring that all required steps are completed efficiently.

• Documentation and Compliance Support: Prepare, collect, review, and submit applications, questionnaires, and Know Your Business (KYB) documentation in line with partner requirements.

• Partner Communication: Maintain regular communication with external partners, follow up on outstanding requests, clarify requirements, and ensure timely progress throughout the onboarding process.

• Process Tracking: Monitor onboarding statuses, maintain visibility over deadlines and outstanding actions, and proactively address potential delays or bottlenecks.

• Documentation Management: Maintain accurate, structured, and up-to-date records of onboarding activities, partner information, applications, and supporting documents.

• Daily Payment Operations: Support routine payment operations and help ensure that payment accounts and related services function smoothly.

• Operational Issue Resolution: Identify, investigate, and coordinate the resolution of operational issues, escalating complex matters when necessary.

• Cross-Functional Collaboration: Work closely with internal teams to coordinate requirements, resolve dependencies, and facilitate the successful activation of payment accounts and services.

• Process Improvement: Contribute to more efficient workflows by maintaining consistent procedures, improving task organization, and identifying opportunities to reduce unnecessary manual work.

Requirements

• At least one year of experience in a similar role or a related operational position.

• Intermediate English proficiency, with the ability to communicate effectively with international partners and handle professional documentation.

• Experience in fintech, payments, banking, or financial operations is an advantage but not essential.

• Strong organizational and time-management skills, with the ability to manage multiple tasks and follow several processes simultaneously.

• Excellent attention to detail and a structured, process-oriented approach to documentation and administrative work.

• A high level of responsibility, reliability, and consistency when handling important operational tasks.

• The ability to work independently, prioritize effectively, and follow through on assignments without constant supervision.

• Strong written communication and coordination skills, particularly when managing follow-ups and working with external stakeholders.

• A proactive, results-oriented mindset and the ability to identify issues, take ownership, and seek practical solutions.

• Comfort with routine but business-critical responsibilities, maintaining accuracy and quality even when handling repetitive tasks.

• Adaptability and a willingness to learn, improve existing workflows, and collaborate with colleagues across different functions and locations.

Benefits

• Fully Remote Work: Work remotely from a location in Europe, with access to company hubs in Kyiv and Warsaw if preferred.

• Paid Time Off: 20 working days of paid annual leave, in addition to public holidays and sick leave.

• Health and Wellbeing: Medical insurance with access to leading clinics and coverage for psychological support through the Pleso platform.

• Flexible Benefits Budget: A monthly benefits allowance that can be used for personal interests, hobbies, sports, and other eligible activities.

• Professional Development: An individual learning budget for courses, workshops, and other professional development opportunities.

• Language Learning: Access to corporate English classes to strengthen communication skills and support international collaboration.

• Mentoring and Career Growth: Structured career development opportunities, performance reviews, mentoring programs, and training resources.

• Learning Resources: Access to an online library and a range of learning initiatives tailored to different professional goals.

• Team Events and Community: Opportunities to participate in workshops, team-building activities, company events, and social initiatives.

• Collaborative Culture: Join a team that values openness, positive communication, teamwork, initiative, and shared achievements.

• Modern Work Environment: Benefit from a culture that encourages autonomy, reduces unnecessary bureaucracy, and supports automation to create more time for meaningful work.

• Career Progression: Grow within an expanding international business that encourages employees to take ownership, develop new skills, and pursue long-term career opportunities.

• Compensation: Salary details are not specified in the available job description. Compensation expectations can be discussed during the recruitment process.