(Associate) Order Management Representative (Polish speaking)
Key Skills
Job Description
Delivering output that is not only accurate but also on time is no easy feat. If you excel in keeping your head cool in hectic situations, performing administrative work and enjoy working together with people from different cultures, Applied Medical has the job for you. For our Customer Service team, we are looking for an Order Processor who speaks Polish and always meets and exceeds customer expectations. With your calm personality and attention to detail, you will process the daily order flow, ensuring a smooth supply chain through order management and follow up.
Our diverse and international Customer Service team is based at the European headquarters in Amersfoort (NL). Four teams; Order Management, Customer Relations, Master Data and Field Support, work together to support our customers throughout Europe. You’ll join a culture fueled by collaboration, innovation, and openness, driven by our mission to make a positive, meaningful difference.
Key Responsibilities
- Answer incoming phone calls and emails from customers regarding shipments and invoices
- Process and manage in SAP the daily customer order flow coming in through different channels (e.g. EDI, email, Esker, fax, phone)
- Collect and analyze delivery reports from logistic service providers
- Communicate with internal departments including Warehouse, Finance, Master Data, and Credit Control to investigate and resolve customer disputes
- Follow Standard Operating Procedures (SOP) and Quality Processes
What you bring
- 1-3 years of relevant experience in a similar (Customer Service) position
- Good knowledge of MS Office and Windows-based computer applications
- Experience with SAP is preferred
- Fluent oral and written communication skills in Polish and English
- Excellent administrative and communicative skills
What we offer
- An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
- 27 paid vacation days (based on fulltime contract) with option to purchase five additional days
- This is mainly an on-site role with hybrid options
- Commuting allowance of €0,25/km or full coverage of public transportation costs
- A wide variety of internal trainings and development possibilities and a tuition program for external trainings
- The opportunity to pro-actively work on your vitality and fitness
- State-of-the-art facilities, including green areas, in-house restaurant and gym
- Additional benefits, such as:
- Attractive pension scheme (your contribution at 4%, ours at 12%)
- €50 net monthly health insurance contribution
- Two (paid) days per year dedicated to volunteering activities
- Several fun company events and meaningful initiatives organized throughout the year
At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in an environmentally friendly and international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.
If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.
Interested?
Would you like to be part of our expanding team? If the answer is yes, we'd love to get to know you and look forward to hearing from you!
For more information regarding our hiring process, click here. If you have any questions, feel free to contact us via [email protected] or +31 (0)33 7548713.
Not the right job for you? Take a look at our other vacancies and follow us on LinkedIn.
Core Responsibilities
The role involves processing daily customer orders through various channels and managing shipments and invoices in SAP. You will also communicate with internal departments like Warehouse and Finance to resolve customer disputes and ensure a smooth supply chain.
Requirements
Candidates should have 1-3 years of relevant customer service experience and proficiency in SAP and MS Office. Fluency in both Polish and English is required for effective communication with international customers.
Benefits
- 27 paid vacation days
- Commuting allowance
- Internal trainings
- Tuition program
- Pension scheme
- Health insurance contribution
- Volunteering activities
- On-site gym
- In-house restaurant
About Applied Medical Europe B.V.
Industry: Medical Equipment Manufacturing
Company size: 5,001-10,000 employees
As a new generation medical device company, Applied Medical is focused on meeting three fundamental healthcare needs: enhanced clinical outcomes, cost containment and unrestricted choice. Our vertically integrated programs in design, development, manufacturing, and distribution enable us to consistently meet these objectives. As a vertically integrated company, we manufacture all of our products in-house at our corporate headquarters in Rancho Santa Margarita, California, and our European headquarters in Amersfoort, Netherlands with distribution centers around the world. Applied manufactures surgical devices for a wide range of medical specialties. Each year, Applied dedicates, on average, 20% of our revenue to product development and projects that increase the efficiency of our manufacturing operations. As such, we are able to fuel the continuous development of new surgical technologies. Applied is proud to have a significant and sustainable impact on healthcare. We address patient needs with advanced technologies that enhance surgical outcomes while also meeting our customers’ pressing economic needs. Applied team members are part of one of the fastest growing and most progressive organizations in the healthcare field. We are proud to have a culture strongly committed to ethical business practices, mutual respect, teamwork, and caring about our customers and our community. Applied's team members come from a wide range of experience, and their perspectives are crucial to the continued success of our organization. Applied respects each team member’s opinion and fosters a culture of open communication across all levels and departments. We are looking for exceptional people who share in our mission to deliver breakthrough technologies that enhance surgical and clinical care. We seek creative problem-solvers from a variety of career paths and backgrounds who are interested in making a meaningful, positive difference. https://appliedmedical.com/Legal/SocialMedia