Key Skills

Job Description

Operations & Growth Manager Uitgeest · Full-time · On-site About the role International Media Company runs several live platforms. We’re looking for someone who doesn’t just keep a platform running, but makes it better. You start in the daily operations so you learn the platform from the inside. After that, your role shifts quickly to growth: making sure members stay, spend more, and that better creators join the platform. You’ll also help us build a new creator platform where fans chat directly with creators. Administrative work is handled by people on your team, so you can focus on improving the platform. The first months: learning the operations - Help members, review new members and stop fraud - Review selfies, attachments, comments and videos for what is not allowed - Guide creators and studios and check their invoices - Organise news, promotions, events and shows After that: grow the platform - Lower churn: understand why members cancel and fix it - Increase spending: actions, events and features that make members spend more - Better creators: find, onboard and grow new creators and studios - Steer on numbers: measure what works and base your decisions on it - Lead your own team And: help build a new platform - Think and build with us on our new creator platform, from recruiting creators to daily operations What we’re looking for - Experience with an online platform where customers return and pay (subscriptions, online gaming, dating or a creator platform) - You think in numbers. Churn, conversion and spend per member are not vague concepts to you - You’re hands-on. You start in operations and don’t see that as beneath you - You’re pragmatic about user-generated content. You work with it daily and that should feel normal to you - Good Dutch and English, spoken and written - You work on-site in Uitgeest because you handle sensitive data of members and creators Evenings and weekends A live platform never stops. That’s why you do short checks in the evening and on the weekend, mainly for fraud and abuse. These checks don’t take long. The hours count in your contract and you can do them from home. What we offer - €4,000 to €5,500 gross per month to start (based on 40 hours). With good performance this grows to €6,000 or more - Real responsibility: you help decide how the platform grows - The chance to help build a new platform from scratch - Your own team and a short line to the directors

Core Responsibilities

Manage daily operations for live platforms, including member support, fraud prevention, content review, creator and studio guidance, and promotions. Then lead growth initiatives to improve retention and spending, recruit and develop creators, manage a team, and help build a new creator platform.

Requirements

Candidates should have experience with a paid online platform where customers return, and be comfortable using metrics such as churn, conversion, and spending per member to guide decisions. The role requires a hands-on approach, comfort working with user-generated content, good spoken and written Dutch and English, and on-site work in Uitgeest.

Benefits

• Opportunity to help build a new platform
• Leadership of a team
• Direct access to company directors
• Flexible work-from-home checks during evenings and weekends