Key Skills

Job Description

This role plays will play a critical part in ensuring that employees going on assignment or relocating for Booking.com have an exceptional experience when moving around the world. The Global Mobility Team, in which this role is positioned, operates an end-to-end relocation and support program including ensuring proper work permits, personal tax, registrations, housing, schooling for accompanying children, travel etc. As a Global Mobility specialist this role will be the main point of contact for the employee moving and hence a direct influence on whether the relocator is off to a great, well-performing start. The Global Mobility Specialist will combine professional, technical knowledge and deep empathy and relationship skills to solve nearly all issues independently and immediately, whilst knowing when and how to escalate the more serious issues effectively. The role requires a close collaboration with the Global Mobility Advisors, internal functional teams (HR Ops, Recruiters, Payroll, Travel, Rewards etc.) and external vendors (Immigration, Tax, Relocation, Housing agents, Schooling, etc.). Furthermore the role will include involvement in Global Mobility projects and support to the Head of Global Mobility whenever needed. Key Responsibilities Key point of contact for the relocator, internal stakeholders and external vendors. Works independently within the boundaries of the established policies and prioritizes workflows to achieve compliance at all times with the right balance of costs, time and outcome. Actively advises management about alternatives in case of conflicts or issues and liaises with management and Global Mobility Advisors or other functional experts to create solutions that are acceptable from the perspective of costs, time and complexity without setting undesirable precedents Provide global mobility information and advice to other functional teams. Responsible for all aspects of the employee's global move. Organizing necessary support in collaboration with our vendors Ability to ask the right questions and obtain the right information. Prioritizes choices on that basis in order to avoid compliance issues and support speedy implementation. Ability to balance immediate implementation with long-term impact and risk assessment (e.g. immigration and tax). Advising on and overseeing immigration, tax support, flights, accommodation, schooling and family support services etc. Knows when to connect with other functional teams and when to escalate potential issues. Ensure deliverables are compliant with legislation and are meeting technical and departmental standards. Develop and keep GM information/training materials updated and available. Level Of Education Bachelor degree Years Of Relevant Job Knowledge 1+ years Requirements Of Special Knowledge/skills Some experience with global mobility in a fast paced environment, proactive, solutions oriented teamplayer, empathy and ability to keep an overview on many different things happening at the same time.

Core Responsibilities

Serve as the primary contact for relocating employees, internal teams, and external vendors, coordinating all aspects of global moves, including immigration, tax, travel, housing, schooling, and family support. Ensure compliance with policies and legislation, resolve issues or escalate them appropriately, advise stakeholders on practical solutions, and maintain global mobility information and training materials.

Requirements

A bachelor's degree and at least one year of relevant experience are specified. Candidates should have some global mobility experience in a fast-paced environment and be proactive, solutions-oriented, empathetic, collaborative, and able to manage multiple priorities.