Key Skills

Job Description

Function title: Senior Team Leader ATOS Reference: NOC-MA-2026-AD/1169 Location: Maastricht In accordance with the Service Regulations, staff are required to reside either at their place of employment or at such distance from it as is compatible with the proper performance of their duties. Information about living in Maastricht Nature of competition: Internal and external competition Applicable regulations: General conditions of employment governing servants at the EUROCONTROL Maastricht Centre Type of post: Administrator Job level: AD9-AD11 - Check salary simulations for the basic grade Generic job title: Senior Team Leader Number of posts: 1 Duration of appointment: 5 Year(s) - renewal or conversion of the contract is possible under certain conditions see “Useful information” section Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security provisions Directorate/Service: MUAC/OPS/ATS/EOS - The Executive Operational Support Team Working arrangement: EUROCONTROL operates a hybrid working model, combining onsite presence with teleworking opportunities. Teleworking is subject to the applicable internal rules and is granted in line with business needs and managerial approval. Teleworking must not exceed 50% of the days worked in a month when performed at the official place of residence as defined above. In addition, all staff may telework from a location of their choice for up to 20 working days per calendar year, with line manager authorisation. These 20 days do not count towards the 50% monthly limit. Competition publication date: 22/10/2026 Competition closing date: 19/11/2026 (23:59 Brussels time) Reserve list: Applicable - See details in the "Useful information" section Your team Within the The Directorate Maastricht Upper Area Control Centre , within the Directorate Maastricht Upper Area Control Centre, the Air Traffic Services (ATS) Unit is responsible for the day-to-day operations of the MUAC OPS room, providing safe, customer-oriented and cost-effective air traffic services to civil and military users of MUAC's airspace in accordance with legal requirements, including Ops Room people management and staff planning. Your role Your role will be to: Plan, drive and monitor the output of the ATS Operational Specialists staff (ATOS, ATOS Senior, ATOS FMP, and ATOS Supervisors) including resource allocation, role definition, and performance evaluation. Address performance gaps and foster development through training, coaching, mentoring, etc., to ensure required competencies are available when needed. Define resource planning for ATOS team, advise Head ATS, ensure that the team has the resources necessary to meet its objectives on both long- and short-term basis, and that activities are aligned with the overall strategy. Monitor ATOS team’s operational activities, measure output against agreed key objectives in terms of achievement, operational performance, quality and cost, and decide on corrective actions as needed to ensure the safe and efficient provision of Flight Data and ATFCM services. Identify and implement process and/or systems improvements to enhance operational service delivery, drive innovation by anticipating and implementing new requirements and improvements balancing quality and cost-effectiveness, while always ensuring continued safe and efficient delivery of operational services Propose changes to relevant legal provisions (e.g. regulations and working conditions) as necessary, and coordinate and oversee their implementation. Manage and oversee projects, including budget, resources, staff allocation, and coordinate with other teams and services on various activities to ensure successful project completion. Lead or provide regular reporting on team performance, project outcomes, and activities, providing strategic insights and recommendations to Head ATS. Lead the creation of strategic initiatives, conduct studies, lead or facilitate working groups, contribute with expertise and insights to drive organisational goals and innovations. Carry out any other task in line with the main purpose of the job. Required qualifications, experience & competencies Completion of relevant third level studies (e.g. Business Administration, Aerospace/ATM), meeting EQF Level 6 European Qualifications Framework (EQF) followed by at least 11 years relevant professional experience to perform the advertised responsibilities or Completion of relevant third level studies (e.g. Business Administration, Aerospace/ATM), meeting EQF Level 7 followed by at least 10 years relevant professional experience to carry out the advertised responsibilities. Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate. Experience in people management, including resource allocation, budgeting, and strategic planning preferably gained in an operational domain. Experience in project and service management. Experience managing multidisciplinary teams and coordinating with a broad range of operational and managerial stakeholders. Experience contributing to the development and implementation of operational policies, procedures or regulatory changes. Experience leading operational change initiatives, process improvement activities and organisational transformation projects. Ability to manage operational service delivery against safety, quality, efficiency and performance objectives. Ability to define, monitor and analyse operational KPIs and implement corrective actions. Drafting and presentation skills in English. Experience in Air Traffic Management, Air Traffic Services, Flow Management, Flight Data Operations or a closely related operational environment would be considered an advantage. Managing People: you implement effective people management practices. Planning and Organisation: you apply planning principles to achieve business objectives. Communication: you adapt communication to different situations and audiences. Influencing: you tailor style and approach to impact others Ability to work in a multinational and multicultural environment. Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach. The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1. The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR). Useful information Internal staff appointed for an undetermined period At the end of the 5 Year period of the post for which they were selected: Applications will be accepted from nationals of EUROCONTROL Member States only. The selected candidate may be required to provide documentary evidence confirming they meet the minimum education requirements. They will be informed if and when specific evidence is needed. Please note that no offer (for external candidates) or appointment (for internal candidates) will be made until the necessary evidence, if required, is validated. The selected candidate will be appointed in accordance with the provisions of the General conditions of employment governing servants at the EUROCONTROL Maastricht Centre. This appointment may be renewed several times, but its total duration, including all renewal periods, may not exceed nine (9) years. A conversion to an undetermined duration appointment is possible where all of the following cumulative conditions are met: the post is confirmed as being of a lasting nature; the staff member has completed at least five years of service; the staff member’s performance has been satisfactory; and the conversion is in the interests of the service. Conversion is therefore not automatic. Conditions depending on current type of engagement Internal staff appointed for a determined period Retain their current type of appointment duration. Continue under their existing appointment duration, as appointment durations are not cumulative. The duration of their appointment will therefore not restart upon selection to the new post, i.e. the remaining duration of their current determined appointment continues to apply. Renewal(s): This appointment may be renewed several times, but its total duration, including all renewal periods, may not exceed nine (9) years. Conversion: Conversion to an undetermined duration appointment is possible where all of the following cumulative conditions are met: the post is confirmed as being of a lasting nature; the staff member has completed at least five years of service; the staff member’s performance has been satisfactory; and the conversion is in the interests of the service. Conversion is therefore not automatic. Retain their current type of appointment duration. If the assignment is extended, they will continue in the post in accordance with the applicable rules. If the assignment is not extended and/or the duties are not confirmed as being of a lasting nature, they will be transferred to another post corresponding to their “previous” type of post, job level, and function group. The selected candidate must successfully complete a probationary period of nine (9) months before being established in the post. The selected candidate shall be appointed at the grade set out in this vacancy notice, or if a group of grades has been published for a job level, in principle at the basic grade of the published job level. Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications. Information on salary and benefits can be found on our Careers site EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity . In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce. Candidates should go to our Careers site and read the tips on how to apply .

Core Responsibilities

Lead and manage the ATOS team, including resource planning, performance monitoring, staff development, and delivery of safe and efficient flight data and air traffic flow management services. Oversee projects and operational improvements, coordinate regulatory and process changes, and report on team performance and strategic initiatives.

Requirements

Requires relevant third-level studies at EQF Level 6 with at least 11 years of relevant experience, or EQF Level 7 with at least 10 years. Candidates need experience in people, project, and service management; operational planning and performance; change initiatives; and English proficiency at CEFR C1, while air traffic management experience is an advantage.