Key Skills

Job Description

Properties Function title: Team Leader office IT Reference: NOC-MA-2026-AD/1170 Location: Maastricht In accordance with the Service Regulations, staff are required to reside either at their place of employment or at such distance from it as is compatible with the proper performance of their duties. Information about living in Maastricht Nature of competition: Internal and external competition Applicable regulations: General conditions of employment governing servants at the EUROCONTROL Maastricht Centre Type of post: Administrator Job level: AD6-AD9 - Check salary simulations for the basic grade Generic job title: Team Leader Number of posts: 1 Duration of appointment: 5 Year(s) - renewal or conversion of the contract is possible under certain conditions see “Useful information” section Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security provisions Directorate/Service: MUAC/ENG/ITCOM/OIT - The Office IT/Helpdesk Team Working arrangement: EUROCONTROL operates a hybrid working model, combining onsite presence with teleworking opportunities. Teleworking is subject to the applicable internal rules and is granted in line with business needs and managerial approval. Teleworking must not exceed 50% of the days worked in a month when performed at the official place of residence as defined above. In addition, all staff may telework from a location of their choice for up to 20 working days per calendar year, with line manager authorisation. These 20 days do not count towards the 50% monthly limit. Competition publication date: 22/10/2026 Competition closing date: 19/11/2026 (23:59 Brussels time) Reserve list: Applicable - See details in the "Useful information" section Your team Within the The Directorate Maastricht Upper Area Control Centre ,The Engineering Division (ENG) is responsible for developing and providing the Communication and IT Infrastructure, ATM systems, IT security activities and facility services. Your role Your role will be to: Plan, lead and monitor Office IT team activities, including workload planning, resource allocation, objective setting, performance follow-up, coaching, training and staff development, ensuring that the team has the competencies required to meet operational and project objectives. Deliver, operate and continuously improve Office IT services, including workplace services, Microsoft 365 platforms, collaboration tools, endpoint management and service desk support, ensuring reliable, secure and user-focused service delivery. Ensure the availability, continuity and supportability of Office IT services and environments, by maintaining appropriate operational procedures, documentation, escalation mechanisms, service monitoring and staff readiness to support business and operational needs. Manage the lifecycle, maintenance and evolution of Office IT products, platforms and infrastructure, ensuring secure configuration, standardisation, resilience, compliance with applicable policies and alignment with organisational objectives. Lead and coordinate Office IT projects and improvement initiatives, including technology deployments, service enhancements, automation activities and platform evolutions, ensuring timely delivery and effective stakeholder coordination. Support budget and resource planning activities, including procurement processes, supplier and contract follow-up, external tasking and service management activities, ensuring that resources are available to meet operational and project requirements. Monitor service performance, incidents, risks and recurring issues, conduct impact and root-cause analyses, implement corrective actions, prepare technical and management reports, and maintain effective communication with users, management, technical teams, suppliers and other stakeholders to ensure service quality and continuous improvement. Carry out any other task in line with the main purpose of the job. Required qualifications, experience & competencies Completion of relevant third level studies (e.g. Engineering, Computer Science), meeting EQF Level 6 European Qualifications Framework (EQF) followed by at least 4 years relevant professional experience to perform the advertised responsibilities, or Completion of relevant third level studies (e.g. Engineering, Computer Science), meeting EQF Level 7 European Qualifications Framework (EQF) followed by at least 3 years relevant professional experience to carry out the advertised responsibilities Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate. Experience managing Office IT services. Experience in people management or supervision, or ability to lead a team. Experience operating Microsoft 365 services (Teams, Exchange Online, SharePoint Online, OneDrive). Experience with endpoint management and Windows 11 deployments (Intune, SCCM or equivalent). Experience supporting Windows-based infrastructure services (Active Directory, Group Policy, Windows Server). Knowledge of DNS, DHCP, authentication, remote access, printing and related infrastructure dependencies. Experience in supplier management, procurement support, budget follow-up, incident management and service reporting. Ability to drive standardisation, automation, reporting and documentation improvements, including the use of PowerShell, Microsoft Graph, dashboards and structured operational metrics. Awareness of cybersecurity controls, vulnerability remediation, privileged access management, endpoint protection, secure configuration baselines, data protection and operational continuity. Project management skills. (Technical) writing skills (English). Stakeholder Management skills. Managing people: you implement effective people management practices. Communication: you foster two-way communication. Planning and organising: you plan ahead and adapt as required. Customer focus: you adapt services to respond to customer needs. Analytical thinking: you analyse information and identity relationships. Ability to work in a multinational and multicultural environment. Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach. The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1. The levels relate to the Common European Framework of References for languages (CEFR). Useful information Internal staff appointed for an undetermined period At the end of the 5 Year period of the post for which they were selected: Applications will be accepted from nationals of EUROCONTROL Member States only. The selected candidate may be required to provide documentary evidence confirming they meet the minimum education requirements. They will be informed if and when specific evidence is needed. Please note that no offer (for external candidates) or appointment (for internal candidates) will be made until the necessary evidence, if required, is validated. The selected candidate will be appointed in accordance with the provisions of the General conditions of employment governing servants at the EUROCONTROL Maastricht Centre. This appointment may be renewed several times, but its total duration, including all renewal periods, may not exceed nine (9) years. A conversion to an undetermined duration appointment is possible where all of the following cumulative conditions are met: the post is confirmed as being of a lasting nature; the staff member has completed at least five years of service; the staff member’s performance has been satisfactory; and the conversion is in the interests of the service. Conversion is therefore not automatic. Conditions depending on current type of engagement Internal staff appointed for a determined period Retain their current type of appointment duration. Continue under their existing appointment duration, as appointment durations are not cumulative. The duration of their appointment will therefore not restart upon selection to the new post, i.e. the remaining duration of their current determined appointment continues to apply. Renewal(s): This appointment may be renewed several times, but its total duration, including all renewal periods, may not exceed nine (9) years. Conversion: Conversion to an undetermined duration appointment is possible where all of the following cumulative conditions are met: the post is confirmed as being of a lasting nature; the staff member has completed at least five years of service; the staff member’s performance has been satisfactory; and the conversion is in the interests of the service. Conversion is therefore not automatic. Retain their current type of appointment duration. If the assignment is extended, they will continue in the post in accordance with the applicable rules. If the assignment is not extended and/or the duties are not confirmed as being of a lasting nature, they will be transferred to another post corresponding to their “previous” type of post, job level, and function group. The selected candidate must successfully complete a probationary period of nine (9) months before being established in the post. The selected candidate shall be appointed at the grade set out in this vacancy notice, or if a group of grades has been published for a job level, in principle at the basic grade of the published job level. - Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications. Information on salary and benefits can be found on our Careers site EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity . In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce. Candidates should go to our Careers site and read the tips on how to apply .

Core Responsibilities

Lead the Office IT team, manage staff development and resources, and deliver reliable, secure workplace, Microsoft 365, endpoint, and service desk services. Oversee service lifecycle, projects, suppliers, budgets, incidents, risks, reporting, and continuous improvement.

Requirements

Requires relevant third-level studies at EQF Level 6 with at least four years of relevant experience, or EQF Level 7 with at least three years. Candidates need Office IT and Microsoft 365 experience, team leadership capability, endpoint and Windows infrastructure knowledge, supplier and service management skills, project management ability, and English proficiency at C1 level.