Key Skills

Job Description

IT Support Specialist Required in Rotterdam, Netherlands We are looking for an IT Support Engineer to provide technical support to end users. The role involves troubleshooting basic IT issues, resolving tickets, and ensuring smooth day-to-day IT operations. Key Responsibilities: Provide support for hardware, software, and network-related issues Respond to user queries via email, phone, or ticketing system Troubleshoot and resolve basic technical issues (Windows, MS Office, printers, etc.) Log, track, and manage incidents through the ticketing system Install, configure, and maintain desktops, laptops, and peripherals Assist users with password resets and access-related issues Maintain documentation of issues and solutions Ensure timely resolution and follow-up with users Requirements: Bachelor’s degree in IT, Computer Science, or a related field 3+ years of experience in IT support or helpdesk role Basic knowledge of Windows OS, MS Office, and networking concepts Familiarity with ticketing systems (e.g., ServiceNow, Jira) is a plus Good problem-solving and communication skills Ability to work in shifts (if required) Understanding of Active Directory Knowledge of remote desktop tools Ability to work in a fast-paced environment Language Requirements: English: Professional Dutch: Professional Job Type: Full-time onsite Freelance contract role Job Location: Rotterdam, Netherlands Note: No visa sponsorship will be provided and only shortlisted candidates will be notified.

Core Responsibilities

Provide end-user support for hardware, software, and network issues, responding to queries and resolving basic technical problems. Manage incidents through the ticketing system, maintain and configure user devices and peripherals, document solutions, and follow up to ensure timely resolution.

Requirements

Requires a bachelor’s degree in IT, Computer Science, or a related field and at least three years of IT support or helpdesk experience. Candidates should have basic Windows, Microsoft Office, networking, and Active Directory knowledge, familiarity with remote desktop tools, strong problem-solving and communication skills, and professional English and Dutch; shift work may be required.