Key Skills

Job Description

About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing About Albyco Albyco is a leading supplier of machinery, consumables, and complete solutions for the digital graphics industry, label production, and print finishing. From our office in Breda, we serve customers across Europe. With a broad product portfolio, exclusive distribution brands, and our own technical service department, we help customers achieve an efficient, reliable, and optimised production process. Our team consists of approximately 25 enthusiastic employees. To strengthen our Technical Service Department, we are looking for a Technical Service Support Employee. The Role As a Technical Service Support Employee, you will support our Technical Service Department in administrative, commercial, and operational activities. You will manage the technical inventory and ensure that service engineers and customers receive the correct information in a timely manner. You will act as the link between customers, engineers, suppliers, and the internal organisation. Thanks to your accurate and structured way of working, service orders, spare parts requests, and warranty claims are processed efficiently, allowing our service engineers to perform at their best. What Will You Do? Purchase spare parts from suppliers and monitor delivery times. Manage spare parts inventory and identify replenishment requirements. Process service orders, work orders, and parts orders. Handle the administration of warranty claims, returns, and repairs. Process and verify service activities for invoicing purposes. Support service engineers with technical documentation, parts supply, and administrative follow-up. Maintain contact with suppliers and customers regarding the progress of orders and repairs. Act as the secondary point of contact alongside the planner. Actively contribute ideas to improve internal service processes. You will ideally have MBO+ (secondary vocational education) working and thinking level. Experience in an internal sales support, customer service, or service administration role. Strong affinity with technology. Experience working in a technical environment. Accurate, structured, and highly organised administrative skills. Customer-focused, service-oriented, and strong communication skills. Ability to work independently and prioritise effectively. Good command of both Dutch and English. Experience with ERP or service management systems (such as Outsmart). What We Offer A varied role within a growing international organisation. An informal working environment with short communication lines and an enthusiastic team. A competitive salary aligned with your experience. Attractive secondary employment benefits. Laptop and mobile phone. Opportunities for personal development and training. A company where quality, service, and customer focus are at the heart of everything we do. In return for your commitment, you can expect At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life. Love to Connect You become part of a global community built on openness, inclusion and genuine collaboration. Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day. Love to Grow Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world. Love to Give Back Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact. Love to Succeed Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements. We are an equal opportunities employer We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward. Ready to love what you do? Apply now and help us shape what comes next.

Core Responsibilities

Purchase and manage spare parts, process service and work orders, and administer warranty claims, returns, repairs, and service activities for invoicing. Support service engineers with documentation and parts, coordinate updates with customers and suppliers, and contribute to improving service processes.

Requirements

The role calls for MBO+ working and thinking level, experience in internal sales support, customer service, or service administration, and an affinity with technology or experience in a technical environment. Candidates should be organized, accurate, customer-focused, able to work independently and prioritize, fluent in Dutch and English, and familiar with ERP or service management systems such as Outsmart.

Benefits

• Competitive Salary
• Laptop
• Mobile Phone
• Personal Development and Training Opportunities
• Flexible Working
• Wellbeing Resources
• Recognition Programs