Key Skills

Job Description

What Do We Offer Work on automation projects with impact around the world. Learn from experienced colleagues and take on responsibility from day one. Develop your skills and discover where your strengths lie. Opportunities to continue your career at AWL after your internship, graduation project or traineeship. What Do We Expect Education level: HBO (bachelor), e.g. Industrial Engineering & Management (TBK), Business Administration or Business IT & Management Competences: data analysis, process design, change management, communication Languages: Dutch and English System knowledge: Power BI and Excel; Dynamics 365 or Power Apps is a plus About This Vacancy AWL Service steers on CSM and Power BI data, but figures are only as good as the registration: since June the machine field is filled in for about half of the cases, root causes and hours are often missing, and the AI severity is not validated. You design a registration standard and KPIs. Type: process and information design. Assignment Why interesting: you shape how a growing service organisation measures itself; your KPIs and dashboard will be used by the team and management. Goal: complete and reliable case registration and clear KPI definitions (first reply, substantive reply, lead time), so that service performance can be measured and improved. Tasks: map current registration and data gaps; validate the AI-based severity; define KPIs and registration rules with first line support and engineers; build checks and a KPI dashboard in Power BI; train users and measure the improvement. Application process Your application Great that you’ve applied! We’ll review your application carefully and get back to you within a week. First interview You’ll meet with a recruiter and/or hiring manager to discuss your experience, motivation, and the role. The next interview A deeper conversation with the team about the (technical) aspects of the role and how you would collaborate day to day. The assessment Depending on the role, we may include a practical or skills assessment. The offer When it’s a match, we’ll share an offer and walk you through next steps to join AWL.

Core Responsibilities

Assess service case registration and data gaps, validate AI-based severity ratings, and define registration standards and service KPIs with support staff and engineers. Build data checks and a Power BI dashboard, train users, and measure improvements in registration quality and service performance.

Requirements

The role seeks an HBO-level bachelor's student, for example in Industrial Engineering and Management, Business Administration, or Business IT and Management. Candidates should have data analysis, process design, change management, and communication skills, Dutch and English language ability, and knowledge of Power BI and Excel; Dynamics 365 or Power Apps is a plus.

Benefits

• Career development opportunities