Key Skills

Job Description

Role: Act as the primary onsite IT contact for business users and production teams, providing deskside support for Windows workstations, laptops, mobile devices and Microsoft Office. Handle IMACD of devices and peripherals, hardware lifecycle, asset tracking and inventory. Support major incidents and coordinate with Service Desk, Infrastructure, Security and Application teams. Provide first-line support for production workstations, MES environments and manufacturing systems. Inspect and troubleshoot IoT devices, sensors, cameras, gateways and edge devices, verifying power, cabling and connectivity. Assist with OT/IT integration, working with OT, Automation and Network teams within defined escalation processes. Coordinate and escort automation, application and network vendors onsite, ensuring proper documentation and closure of incidents. Ensure compliance with Client IT policies, procedures and safety requirements. Requirements: Fluent in Dutch & English Hands-on experience administering Windows 10/11 Good working knowledge of Microsoft 365 applications Experience with Active Directory and user administration Experience with hardware, asset management and printing technologies Solid understanding of networking fundamentals (LAN, VLAN, TCP/IP, VPN) Familiarity with ITSM tools such as ServiceNow or Remedy Exposure to manufacturing IT, production environments and OT operations Working knowledge of Incident, Problem and Change Management processes Benefits: Buddy program Internal career development program Onboarding program Staff discounts International job opportunities Transport/ Commuting Allowance Phone allowance/ Company Phone Be part of Us: Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Core Responsibilities

Provide onsite deskside and first-line IT support for business users and production teams, including Windows devices, Microsoft Office, manufacturing workstations, MES environments, and connected OT/IoT equipment. Manage device lifecycle and assets, support incidents, coordinate with internal technical teams and onsite vendors, and follow client policies, procedures, and safety requirements.

Requirements

The role requires fluency in Dutch and English, hands-on Windows 10/11 administration, and working knowledge of Microsoft 365, Active Directory, hardware, asset management, printing, and networking fundamentals. Candidates should also be familiar with ITSM tools and incident, problem, and change processes, with exposure to manufacturing IT, production environments, and OT operations.

Benefits

• Buddy Program
• Internal Career Development Program
• Onboarding Program
• Staff Discounts
• International Job Opportunities
• Transport/Commuting Allowance
• Phone Allowance/Company Phone