Key Skills

Job Description

Industries  The industries we serve We serve a diverse range of industries. Select the industry you are active in, or download our offering here. All IndustriesGet offering Coatings & Construction Adhesives & Sealants Plastics Personal Care Equipment Food Industries Countries  Our local offices Click your country to explore local solutions, offices, and experts. The countries we serveContact local expert The Netherlands Amsterdam Belgium Brussels Spain Barcelona Germany Cologne Switzerland Zürich Poland Lodz France Paris United Kingdom Preston Countries About us News Careers Get in touch  Get in touch  Application Manager Mid-Level Amsterdam, Netherlands Your contact Kay Noom 0650832434 At Keyser Mackay, technology plays a crucial role in supporting our international trading and logistics operations. To strengthen our IT team, we are looking for an experienced and service-oriented Application Manager who will ensure the reliability, continuity, and optimal performance of our business-critical applications. As Application Manager, you will act as the bridge between users, business stakeholders, and external technology partners. You enjoy solving problems, improving processes, and ensuring that our ERP, CRM, and other core business applications continue to support our growth and operational excellence. Your Role The primary objective of this position is to ensure the availability, stability, and continuity of business-critical applications, enabling smooth day-to-day operations and supporting customer-focused processes across the organization. Key Responsibilities Manage, maintain, and optimize business applications, including ERP and CRM systems. Process and manage user access requests, permissions, and security controls. Act as the key contact for external software vendors and implementation partners. Troubleshoot and resolve application-related incidents, independently or in collaboration with external partners. Gather and analyse user feedback and translate business requirements into application improvements. Collaborate with business stakeholders on functional questions and process enhancements. Maintain accurate documentation of application configurations, procedures, and functionalities. Support application updates, testing, and change management activities. Monitor application performance and contribute to continuous improvement initiatives. What You Bring Education Bachelor's degree (HBO level) in Information Management, Information Technology, Computer Science, or a related field. Candidates with an MBO+ education and significant relevant experience are also encouraged to apply. Experience 2-5 years of experience in Application Management or a similar role. Experience with commercial or business-critical applications is highly desirable. Technical Knowledge Hands-on experience with ERP and CRM platforms. Basic database knowledge, including SQL and query writing, is considered an advantage. Understanding of API integrations and web-based applications is a plus. Experience with monitoring tools and ticketing systems is desirable. Who You Are Analytical and structured in your approach to problem-solving. Patient and persistent when dealing with complex technical challenges. Flexible and capable of performing well under pressure during incidents. Eager to learn and stay up to date with emerging technologies and best practices. Customer-focused with a strong understanding of end-user needs. A proactive communicator who enjoys working with both technical and non-technical stakeholders. What We Offer A challenging and varied role within an international and dynamic organization. The opportunity to work with business-critical systems that directly support operational success. A collaborative and professional working environment. Opportunities for personal development and professional growth. Competitive employment conditions and benefits. More Opportunities Other Open Functions. Explore a variety of exciting career opportunities with us. Whether you're looking to advance your career or start a new journey, we offer roles that challenge and inspire. Industry Manager Food & Pharma Barcelona, Spain Full-Time Industry Manager Food Brussels, Belgium Full-Time Industry Manager Personal Care Barcelona, Spain Full-Time Medewerker Magazijn Rhenen, Nederland Full-Time Want to work with us? Open application. Are you excited to join Keyser & Mackay, but have you not found a matching application? Don't hesitate to reach out to us! Send us your resume on the email below, or reach out to us with any questions you might have. Send us your resume [email protected]  Name Email Phone Company Leave us a message   Thank you Your message has been submitted. We will get back to you within 24-48 hours. Oops! Something went wrong. Subscribe to our newsletter To stay up to date to the latest news and developments in the industry.   Thanks for joining our newsletter. Oops! Something went wrong. Find your expertIndustriesCountriesAbout UsCareersFAQ Coatings & Construction Adhesives & Sealants Plastics Personal Care Equipment Food Leidsegracht 19 1017 NA Amsterdam The Netherlands +31 20 626 33 23 Terms & ConditionsPrivacy Policy Copyright 2026 © Keyser & Mackay

Core Responsibilities

Manage and optimize business-critical applications, including ERP and CRM systems, while handling access requests, incidents, vendor coordination, updates, testing, and documentation. Work with users and business stakeholders to translate requirements and feedback into application improvements and support reliable day-to-day operations.

Requirements

A bachelor's degree in Information Management, Information Technology, Computer Science, or a related field is sought; candidates with MBO+ education and substantial relevant experience are also encouraged to apply. The role calls for 2–5 years of application management or similar experience, hands-on ERP and CRM experience, and structured problem-solving and communication skills; SQL, APIs, monitoring tools, and ticketing systems are advantageous.

Benefits

• Personal Development Opportunities
• Professional Growth Opportunities
• Competitive Employment Conditions