Key Skills

Job Description

Client Case Manager (part-time, 16–24 hours a week) NLVentureDesk · Netherlands, remote or hybrid · Freelance or employed About us NLVentureDesk helps international founders build a business in the Netherlands and get the residence permit that goes with it, through the startup visa route or the self-employed route. We're founder-led and small, and we treat every client the way we'd want to be treated ourselves. The role You take a founder from signed client to submitted application and beyond. You keep their case moving, keep them calm and informed, and make sure nothing slips. What you'll do Run each client's case from start to finish, using our checklists and our case system (Desk). Collect, check and organise documents: passports, diplomas, business plans, financial proof and translations. Prepare the application files for the IND and RVO, with the founders and their advisers. Track deadlines, appointments and IND correspondence, and follow up before anyone has to chase. Be the founder's first point of contact, and answer within one business day in clear, friendly English. Coordinate with our partner specialists (notaries, accountants, relocation) when a client needs them. You bring Experience with Dutch immigration, relocation, HR or legal administration, ideally with IND procedures. Fluent English and Dutch. Serious care with detail and personal data. A calm, warm way of working with people who are under pressure. Comfort working independently with clear processes and modern tools. Nice to have Knowledge of the startup visa or self-employed routes. KVK and company-setup basics. Another language our founders speak. What we offer Flexible hours and remote work. Real ownership of client outcomes. A front-row seat in a growing company, with room to grow with it. To apply: send your CV and a few lines on job experience you're proud of to [email protected]

Core Responsibilities

Manage client cases from onboarding through application submission and follow-up, including collecting and checking documents and preparing files for the IND and RVO. Track deadlines and correspondence, keep founders informed, and coordinate with partner specialists as needed.

Requirements

Experience in Dutch immigration, relocation, HR, or legal administration is sought, ideally including IND procedures. Candidates must be fluent in English and Dutch, careful with personal data and details, and able to work calmly and independently within established processes.

Benefits

• Flexible Hours
• Remote Work
• Ownership Of Client Outcomes
• Growth Opportunities