Key Skills

Job Description

Job Description Job summary As a Documentation Agent, you’ll be responsible for preparing and managing all documentation needed for export shipments worldwide. You’ll make sure paperwork is accurate, complete, and delivered on time, while keeping close contact with colleagues and partners to keep shipments moving without delays. Tasks And Responsibilities Prepare, check, and maintain export documents according to company and customer requirements Review bills of lading for accuracy before sending them to the right parties Close shipment files within four working days, following customer agreements, letters of credit, and order instructions Make sure invoices for closed shipments are issued on time and reflect the correct charges Keep work instructions and procedures up to date for each customer account Follow up when information is missing to prevent delays in billing or closing files Report non-conformances in line with KPI requirements Work with operations and regional/global service centers to resolve any issues Learn the tasks of other team members so you can step in during absences or busy periods Follow company policies and procedures, as well as any customer-specific requirements Look for ways to make the documentation process smoother and more efficient Job Requirements Requirements Basic understanding of logistics processes and export procedures Familiar with transport-related documents; knowledge of letters of credit is a plus Good knowledge of English and Dutch (both written and spoken) Solid administrative skills Detail-focused, organised, and able to meet deadlines Good communication skills and a hands-on approach Works well in a team, but also able to manage tasks independently

Core Responsibilities

Prepare, verify, and manage export shipment documentation, including bills of lading, and close shipment files accurately and on time. Coordinate with colleagues, customers, and service centers to resolve issues, maintain customer-specific procedures, and improve documentation processes.

Requirements

Requires a basic understanding of logistics and export procedures, familiarity with transport documents, and strong administrative skills; knowledge of letters of credit is an advantage. Candidates should be proficient in written and spoken English and Dutch, detail-focused, organized, communicative, and able to work both independently and as part of a team.