Product & Project Technical Support Engineer (mandarin) – 3D Vision-Guided Robotics
Key Skills
Job Description
Your mission
Location: Netherlands
Experience: 2–3 years
Education: Master's degree or above
Language: Fluent English; Mandarin proficiency required
Travel: Willingness to undertake short-term international business trips
About the Role
We are seeking a technical professional with 2–3 years of hands-on experience in industrial 3D vision and robot-guided applications to support our international business in the Netherlands.You will act as a technical bridge between overseas customers, distributors, and our China-based R&D and product teams. The role covers the full project lifecycle, including pre-sales technical support, solution evaluation, project commissioning, troubleshooting, customer training, and after-sales technical support.
You will support applications such as 3D bin picking, robotic part localization and assembly, machine tending, and palletizing/depalletizing, while helping international customers implement reliable automation solutions.
Key Responsibilities
1. Pre-Sales Technical Support- Communicate with overseas customers and distributors in English to understand technical requirements and application scenarios.
- Support solution feasibility assessments, product demonstrations, technical presentations, and product selection.
- Prepare English technical proposals, application documentation, and technical attachments for quotations.
- Work closely with international sales teams to identify technical risks and support business development.
- Support the commissioning and delivery of 3D vision-guided robotic applications, including bin picking, positioning and assembly, and machine tending.
- Perform remote troubleshooting and on-site technical support to ensure successful project implementation and customer acceptance.
- Identify and resolve common issues related to 3D vision, point cloud processing, calibration, robot communication, and system integration.
- Track technical issues through resolution and document solutions for future reference.
- Work with mainstream industrial robots to perform basic robot teaching, simple program modifications, and communication debugging.
- Assist with hand-eye calibration, coordinate system alignment, robot positioning, and vision-guided motion integration.
- Collaborate with customers and system integrators to improve application performance and system stability.
- Deliver online and on-site technical training in English for overseas customers and distributors.
- Prepare English user manuals, FAQs, troubleshooting guides, and training materials.
- Contribute to standardized commissioning procedures and application case libraries.
- Collect overseas customer feedback, technical issues, and product enhancement requests.
- Communicate field requirements and troubleshooting findings to China-based R&D and product teams.
- Assist with software updates, product validation, and the implementation of technical improvements.
- Respond to customer technical requests and coordinate remote support across time zones.
- Undertake short-term international travel when required for commissioning, customer training, and critical issue resolution.
Your profile
1. Education & Experience
- Chinese nationality is required.
- Master's degree or above in Automation, Robotics, Control Engineering, Machine Vision, Mechatronics, Measurement and Control, Electronic Information Engineering, or a related engineering discipline.
- 2–3 years of relevant hands-on experience in industrial 3D vision, robotic applications, machine vision integration, or automation project implementation.
- Practical experience in industrial 3D vision-guided robotics projects is strongly preferred.
- 2. Technical Skills
- Understanding of 3D vision technologies, including structured light, Time-of-Flight (ToF), or stereo vision cameras.
- Familiarity with hand-eye calibration, 6D pose estimation, point cloud processing, coordinate transformations, and unstructured bin-picking applications.
- Basic knowledge of industrial communication protocols such as TCP/IP and PROFINET.
- Familiarity with mainstream industrial robots and the ability to perform basic teaching, simple programming modifications, and debugging.
- Ability to troubleshoot common issues involving vision systems, robot communication, calibration, and system integration.
- 3. English Communication
- Fluent English in speaking, listening, reading, and writing.
- Ability to independently communicate technical requirements, explain solutions, and participate in technical meetings with overseas customers.
- Ability to prepare technical documentation and deliver customer training in English.
- 4. Personal Attributes
- Strong hands-on troubleshooting and problem-solving skills.
- Good communication and cross-cultural collaboration abilities.
- Willingness to work closely with international sales, customers, distributors, and China-based R&D teams.
- Willingness to travel internationally for short-term project assignments.
Why us?
About us
About Hikrobot
Hikrobot is a global leader in machine vision and autonomous mobile robot (AMR) solutions, committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of Hikvision, Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.
Core Responsibilities
The role involves acting as a technical bridge between international customers and the R&D team, managing the full project lifecycle from pre-sales support to commissioning and troubleshooting. You will also be responsible for delivering technical training, documenting solutions, and providing feedback to improve product performance.
Requirements
Candidates must hold a Master's degree or higher in a relevant engineering discipline and possess 2-3 years of hands-on experience in industrial 3D vision and robotics. Proficiency in English and Mandarin is required, along with the willingness to undertake international business travel.
About Hikrobot Europe
Industry: Automation Machinery Manufacturing
Company size: 1,001-5,000 employees
Hikrobot is a global product and solution supplier specializing in machine vision and mobile robots. With a focus on IIoT, smart logistics and smart manufacturing, we build open cooperation ecosystems, provide services to industry and logistics customers, and are committed to continuously promoting intelligentization and leading the intelligent manufacturing process.