Key Skills

Job Description

Company Description Beryl Technologies is a global provider of IT servicing and network optimization, supporting customers in over 150 countries through an approved partner network. The company delivers break-fix support for servers, networks, storage, and desktop environments across leading technology vendors. Its engineering resources include specialized server, network, data storage, wireless, and desktop engineers, as well as multilingual smart-hands and depot support. Beryl Technologies also offers professional services ranging from IMAC and rollouts to relocation, IT asset disposition, and OEM repair and maintenance. The team is known for being visionary, purposeful, diligent, highly motivated, and trustworthy, providing reliable support in complex IT environments. Role Description The System Administrator Desktop Support role is a contract, on-site position based in Sassenheim. The role involves providing day-to-day desktop and desk-side support, including installation, configuration, and maintenance of desktop computers, operating systems, and standard applications. Responsibilities include troubleshooting technical issues, resolving incidents and service requests, and escalating complex problems when necessary. The System Administrator Desktop Support will also manage user accounts and permissions, perform routine system checks, and ensure adherence to company security and compliance standards. Collaboration with other engineers and service partners to support local infrastructure and deliver consistent service quality is an important part of this role. Qualifications Strong experience with desktop computers and desk top support, including hardware and software installation, configuration, and maintenance. Demonstrated technical support and troubleshooting skills for Windows or other common operating systems in corporate environments. System administration capabilities, including user account management, permissions, and basic server or network interaction as required. Ability to communicate clearly with end users, document issues and resolutions, and follow established ITIL or similar support processes. Relevant technical certifications (e.g., CompTIA A+, Microsoft, or similar) and prior experience in on-site support roles are highly beneficial. Capacity to work independently on customer premises, manage priorities in a fast-paced environment, and maintain a professional, service-focused attitude.

Core Responsibilities

Provide day-to-day desktop and desk-side support, including installing, configuring, maintaining, and troubleshooting computers, operating systems, and standard applications. Manage user accounts and permissions, resolve or escalate incidents and service requests, perform routine system checks, follow security and compliance standards, and collaborate with engineers and service partners.

Requirements

The role requires strong desktop support experience and the ability to install, configure, maintain, and troubleshoot hardware and software in a corporate environment. Candidates should have system administration fundamentals, clear communication and documentation skills, familiarity with ITIL or similar processes, and the ability to work independently on customer premises; relevant certifications and prior on-site support experience are beneficial.