Key Skills

Job Description

Join our global team supporting the applications that enable innovation across Nouryon. In this role, you will combine functional and technical application management with continuous improvement, working closely with users, key stakeholders, and vendors to keep business-critical R&D applications running smoothly. At Nouryon, our global team takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future. We are looking for team members who bring ideas forward, champion others and work together to do better. Does that sound like you? About the job Provide functional and technical application management for the core applications in the Science, Safety & Engineering domain, helping to support business continuity, IT professionalism, and user and business satisfaction. Your initial focus will be on the R&D applications used in Nouryon’s Innovation Laboratories worldwide. In this role, you will help keep these critical systems running smoothly, safeguard the integrity of the production environment, and ensure applications are maintained in line with SLA agreements and the regional business needs of the involved Business Unit(s). You will act as the first point of escalation for Application Maintenance-related services, working closely with both third-party vendors and the user community. In addition, you will support the strategic change agenda by enhancing and supporting the core applications delivered to the business. As a key member of the Science, Safety & Engineering Digital Product team, you will contribute to the ongoing support, maintenance, and evolution of applications that are essential to the business. In your future role as Application Manager R&D you will • Ensure effective Incident Management by keeping systems running through a controlled process of registering, monitoring, and resolving application-related tickets. • Monitor overall application performance and take responsibility for the integrity of the production environment. • Operationalize priority setting as agreed with the business. • Signal deviations from policy and standard package matters and, following approval, contribute to the implementation of changes. • Ensure IM process compliance within your area of responsibility. • Take care of proper application documentation, including technical, process, and end-user documentation. • Be co-responsible for activities that ensure applications function and operate appropriately. • Participate in and contribute to implementation, improvement, and optimization projects. In addition, you will execute changes and enhancements end-to-end: from describing the problem and performing information analysis to preparing solutions, executing system changes, testing, updating user documentation, implementing changes, and providing aftercare. You will conduct tests, record and analyse failures, perform fault diagnosis, and create and validate transports from development and UAT environments to production. You will analyse and support key-user training needs, create and maintain training materials, and maintain frequent contact with key users regarding Digital Product developments. Periodic visits to the labs will allow you to review issues, support the onboarding of new laboratory applications, and strengthen collaboration with the user community. Working closely with the team, you will contribute to the successful execution of changes and enhancements across the application landscape. We believe you bring • A Bachelor’s or Master’s degree in Computer Science or Computer Engineering. Alternatively you have a degree in Chemistry or a related field combined with experience in application management. • Experience working with business applications, preferably LIMS or other technical applications, and a strong knowledge of the Microsoft environment. • Familiarity with IT standards and frameworks such as ITIL, COBIT, and CMM. • Experience working in an Agile Scrum environment. • Certification/ experience in system maintenance, configuration, or customizing. In addition, you are knowledgeable about business processes related to standard software packages and specific developments. You build strong relationships with stakeholders and have a broad understanding of Digital Technology / IT and Service Level Agreements (SLAs). You communicate effectively in English. Knowledge of Dutch is considered an advantage. We believe you are... • A strong business partner with a customer-focused mindset and a sense of ownership. • A critical and analytical thinker who takes a systems-based approach to understanding challenges and identifying effective solutions. • Skilled at analyzing business and technology requirements and translating them into practical outcomes. • Committed to quality and continuous improvement in the way applications and processes are supported and managed. • Proactive and collaborative, with the ability to build strong relationships and work effectively with a wide range of stakeholders. In addition, you have strong communication, problem-solving, and teamwork skills. You are adaptable, technically proficient, and comfortable working in a dynamic environment. Above all, you bring a positive, proactive, enthusiastic, and self-motivated attitude and enjoy taking initiative to drive results. We offer you • An employment contract for an indefinite period • A competitive gross annual salary based on your experience, skills and qualifications. • 35 holidays based on a full-time position • A variable bonus • An excellent pension plan with a strong contribution rate, most of which is paid by Nouryon. • LifeCheck Employee Assistance Program: Free, confidential wellbeing support for you and your family • A welcoming, international team and a positive, enjoyable work environment • An attractive bike plan • A company fitness plan to stay active and healthy • Tax-friendly perks • Exclusive discounts on a wide range of products and services Have we got your interest? This is a permanent position on a full-time basis, reporting to Dave Kerkhove, Digital Product Manager Science, Safety & Engineering, and based in Deventer. Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/ We look forward to receiving your application! We kindly ask our internal candidates to apply with your Nouryon email via Success Factors. Explore careers and life at Nouryon If you’re looking for your next career move, apply today and join Nouryon’s worldwide team in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment. Visit our website and follow us on LinkedIn. Contact For additional information about the vacancy please contact Diana Martinez, Talent Acquisition Partner, [email protected] #WeAreNouryon #GrowWithUs We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.

Core Responsibilities

Manage and maintain R&D applications for Nouryon’s global laboratories, ensuring incident resolution, application performance, production environment integrity, and compliance with service agreements and IT processes. Deliver application changes and enhancements end to end, including analysis, configuration, testing, documentation, deployment, user training, and aftercare, while collaborating with vendors and business stakeholders.

Requirements

A bachelor’s or master’s degree in Computer Science or Computer Engineering is sought, or a Chemistry-related degree combined with application management experience. Candidates should have experience with business applications, preferably LIMS or other technical applications, strong Microsoft environment knowledge, familiarity with ITIL, COBIT, or CMM and Agile Scrum, and effective English communication skills; Dutch is an advantage.

Benefits

• Indefinite Employment Contract
• Competitive Salary
• 35 Days of Holiday
• Variable Bonus
• Pension Plan
• Employee Assistance Program
• International Team and Positive Work Environment
• Bike Plan
• Company Fitness Plan
• Tax-Friendly Perks
• Product and Service Discounts