Key Skills

Job Description

What To Expect Please submit your CV in English in order to be considered for the role. This is a 12-month fixed-term contract with the possibility of extension. Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in Berlin or Amsterdam. If you love helping people, are customer-centric, and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers, provide product information, answer questions, and resolve any problems that our customers might face. You’ll mainly provide customer support for our home battery, the Powerwall and our residential EV charger, the Wall Connector. What You'll Do Provide the highest level of verbal and written (technical) customer support via telephone and email systems Evaluate the needs of customers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products Determine the best course of action for all support activities Communicate customer concerns escalation team and others as necessary to resolve issues Accurately record issues and data into CRM/Support Systems What You'll Bring 2+ years of experience in a customer support role, experience in a technical environment is considered a plus Excellent written and verbal communication in English and Dutch Ability to multi-task, prioritize, and manage time effectively Familiarity with Customer Relationship Management systems and practices Attention to detail and ability to work in a fast-paced environment Establish and maintain positive, cooperative, working relationships , Tesla

Core Responsibilities

Provide customer support by phone and email for Tesla Energy products, primarily the Powerwall home battery and Wall Connector residential EV charger. Assess and resolve customer enquiries, escalate issues when needed, and accurately record information in support systems.

Requirements

Applicants need at least two years of customer support experience; experience in a technical environment is a plus. Excellent written and verbal English and Dutch, effective multitasking and time management, familiarity with CRM systems, attention to detail, and the ability to build positive working relationships are required.