Technical Lead – IT Service Management (ID: 4110)
Key Skills
Job Description
- Lead the implementation of IT Service Management (ITSM) service delivery models.
- Develop, implement, and manage governance frameworks to ensure effective service delivery.
- Prepare and maintain RACI (Responsible, Accountable, Consulted, and Informed) matrices to define roles and responsibilities.
- Oversee migration and integration activities, ensuring smooth implementation and minimal disruption to services.
- Collaborate with stakeholders to align ITSM initiatives with business objectives and service delivery requirements.
- Monitor project progress, track milestones, manage risks, and report on project outcomes.
- Ensure ITSM processes and practices align with established service management frameworks and organizational standards.
- Support change management activities to facilitate successful implementation and adoption of ITSM solutions.
- Leverage service delivery data and analytics to monitor performance and identify opportunities for improvement.
- Apply agile methodologies where appropriate to support effective project execution and continuous improvement.
- 8+ years of experience in IT Service Management (ITSM) processes, frameworks, and service delivery models.
- Proven experience in project management and implementation of ITSM initiatives.
- Hands-on experience managing migration and integration activities.
- Experience developing and implementing governance frameworks and RACI matrices.
- Understanding of stakeholder management, service delivery governance, and change management processes.
- Experience with cloud-based ITSM solutions is beneficial.
- Knowledge of ITIL or similar service management frameworks; relevant certification is preferred.
- Familiarity with agile methodologies and data analytics in service delivery is an advantage.
- Understanding of healthcare security and governance requirements is desirable.
- Lead implementation activities and coordinate multiple workstreams effectively.
- Communicate clearly and collaborate with stakeholders at different organizational levels.
- Translate business requirements into effective ITSM service delivery solutions.
- Establish clear governance structures, accountability, and decision-making processes.
- Manage project timelines, priorities, risks, and dependencies.
- Oversee migration and integration tasks while ensuring service continuity.
- Analyze project progress and service delivery performance to recommend improvements.
- Adapt to changing business requirements and drive continuous service improvement.
- Demonstrate strong customer focus, problem-solving, leadership, and organizational skills.
- An opportunity to lead ITSM implementation and service delivery initiatives.
- A collaborative environment focused on stakeholder engagement and service excellence.
- The opportunity to contribute to governance, migration, integration, and process improvement initiatives.
- A role that supports professional growth in IT Service Management, project management, and service delivery governance.
Core Responsibilities
The Technical Lead will oversee the implementation of IT Service Management (ITSM) service delivery models and governance frameworks. They will manage migration and integration activities while ensuring alignment with business objectives and organizational standards.
Requirements
Candidates must have 8+ years of experience in ITSM processes, frameworks, and service delivery models. Proven experience in project management, governance, and stakeholder engagement is required, with knowledge of ITIL and agile methodologies preferred.
Benefits
- Professional growth opportunities
- Collaborative work environment
About STAFIDE
Industry: Staffing and Recruiting
Company size: 11-50 employees
Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau). In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth. Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.