Front Office Agent - Full Time
Key Skills
Job Description
Company Description
Our heart beats turquoise.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.
We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our 100 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.
As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Job Description
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails) and supporting our F&B Team in peak hours.
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English. Dutch would be a plus, but not a must.
- Be a team player and willing to provide assistance across departments – we achieve our results together
Core Responsibilities
The Front Office Agent is responsible for providing professional guest care, including managing check-ins, check-outs, and processing bookings. Additionally, the role involves handling administrative tasks, invoicing, and supporting the food and beverage team during peak hours.
Requirements
Candidates should have an apprenticeship in the hotel trade or relevant professional experience in the hospitality industry. Strong communication skills, a passion for service, and fluency in English are required, with Dutch language skills considered a plus.
About Motel One
Industry: Hospitality
Company size: 51-200 employees
We are the hotel for all of those who want to experience more of the world. For those who seek authentic lifestyle instead of off-the-peg events. For those who don't just want to be at a location, but want to feel it - through real, sustainable and unique moments. Moments you simply enjoy and then let go, like a cloud. We are your base for this. And our first hotel in New York-Downtown is the beginning of the journey! We are The Cloud One Hotels.