• Own and develop long-term relationships with sellers and strategic partners across Europe, serving as a trusted regional contact for priority accounts and high-impact stakeholders.
• Manage day-to-day relationships with premium sellers and European marketplace accounts, ensuring strong engagement, operational performance, retention, and adoption of platform tools.
• Oversee premium seller performance reporting, provide recommendations on seller cohort composition, and contribute to the development and effectiveness of the seller advisory board.
• Monitor the operational health of an assigned seller portfolio, identify performance risks and growth opportunities, and provide practical guidance on best practices.
• Drive adoption of key marketplace tools and workflows, including Shipping Policies and Inventory Management System (IMS), helping sellers improve operational efficiency.
• Resolve premium seller issues from beginning to end in collaboration with Customer Support, exercising independent judgment on seller requests and escalating complex cases with clear context and recommendations.
• Create, coordinate, and deliver accurate, timely, and consistent seller communications in collaboration with internal teams, ensuring messaging reflects platform developments and policy changes.
• Maintain high-quality, up-to-date Seller Center content and ensure priority sellers and partners receive reliable responses, with clear expectations around availability and escalation timelines.
• Support the planning and execution of regional programmes, events, and real-world activations, coordinating logistics with venues, partners, and internal stakeholders.
• Collaborate with Product and Engineering teams to communicate seller feedback, regional market insights, onboarding challenges, and opportunities for platform improvements.
• Work closely with Customer Support and other global functions to ensure regional requirements are reflected in workflows, communications, and strategic initiatives.
• Identify emerging regional risks, commercial opportunities, and cultural trends, translating these insights into actionable recommendations for global leadership.
• Represent the organization's values and partnership approach consistently across the European seller and music communities.
• Travel regionally and occasionally beyond the region as required, with an expected commitment of approximately four to five trips annually or up to 10% of working time.

Requirements:

• At least 3 years of professional experience in seller success, partnerships, account management, marketplace operations, or a related field.
• A strong understanding of record store culture, music collecting, and music marketplace ecosystems, with the ability to engage credibly with sellers, buyers, and catalogue-driven businesses.
• Active or previous experience as a buyer and seller on the relevant music marketplace, providing firsthand knowledge of its community, workflows, and commercial dynamics.
• Proven relationship management skills, including the ability to build trust with priority accounts, manage sensitive situations, and develop long-term partnerships.
• Strong organizational skills and sound operational judgment, with the ability to manage multiple priorities, make independent decisions, and resolve issues effectively.
• Excellent written communication skills, including the ability to produce clear, accurate, timely, and audience-appropriate seller communications.
• A data-driven mindset, with the ability to access and interpret performance data independently and translate findings into practical decisions. Experience with Metabase or SQL is an advantage.
• Strong cross-functional collaboration skills and the ability to work independently across multiple time zones in a remote-first environment.
• A proactive and accountable approach, with the confidence to resolve issues locally while recognizing when escalation is necessary.
• Experience supporting or delivering events, community initiatives, or regional programmes is preferred.
• Working knowledge of cross-border selling requirements, including VAT, Import One-Stop Shop (IOSS), customs procedures, and applicable EU consumer regulations, is beneficial.
• Familiarity with content management systems, including WordPress, is a plus.
• German language proficiency is strongly preferred; knowledge of Dutch, French, or Italian is an additional advantage.
• A genuine interest in music culture and community-driven platforms, combined with an appreciation for diverse perspectives and continuous improvement.

Benefits:

• Competitive compensation: Annual fixed compensation of €86,400, with performance-related bonuses and pension benefits for employees based in the Netherlands.
• Fully remote work: A flexible, remote-first working environment designed to support autonomy and work-life balance.
• Paid time off: Paid vacation, public holidays, and paid maternity and paternity leave.
• Health insurance support: A monthly contribution toward health insurance for employees based in the Netherlands.
• Health and wellness: A gym membership or wellness stipend to support personal well-being.
• Professional development: Annual learning and development opportunities to encourage continuous growth and skill-building.
• Home office support: A monthly internet and home office allowance to help cover remote working expenses.
• Home office setup: A one-time lump-sum contribution toward home office equipment, paid with the first paycheck.
• International collaboration: The opportunity to work with a geographically distributed team and contribute to a global music community.
• Meaningful ownership: Significant autonomy to shape regional partnerships, improve seller experiences, and influence broader marketplace initiatives.