Key Skills

Job Description

Company: RIVVIA Job Title: Front Desk Host - Amsterdam Location: Amsterdam, Part-time, on-site Hours: Monday to Thursday: 8:00AM- 3:00PM. Friday: 8:00AM - 1:00PM (33 Hours in total) Reporting to: Community Manager ABOUT RIVVIA RIVVIA is a premium workspace and members club with two canal-side locations in Amsterdam and two in London. B Corp certified and growing fast. Known for beautifully designed spaces, a curated community of ambitious professionals, and an ever-expanding calendar of members events and experiences. THE ROLE As Front Desk Host at our Keizersgracht location, you are the first person our members and guests encounter - and that moment matters more than most. You will own the front-of-house experience from open to close, keeping everything running smoothly while making every person who walks through the door feel genuinely welcome. This is a role that sits at the heart of the building: part host, part coordinator, part community connector. WHAT YOU'LL OWN MEMBER & GUEST EXPERIENCE • Welcome members, visitors, and day passers with warmth and professionalism • Conduct building tours for new members and free trialers • Be the first point of contact for in-person, phone, and email enquiries • Support the overall energy and atmosphere of the space throughout the day OPERATIONS & ADMINISTRATION • Manage meeting room bookings and keep scheduling running like clockwork • Log and communicate package deliveries promptly via iPad and Slack • Sort and distribute member mail across private office, virtual office, and members lounge • Flag relevant invoices to the correct Slack channel without prompting • Complete End of Day reports and contribute to the monthly Front of House wrap-up ACCESS & TECH SUPPORT • Provide first-line SALTO access support - resetting digital keys, onboarding new members • Assist members with meeting room AV and IT setup • Troubleshoot Airtame, Chromecast, Airplay, and HDMI connections with confidence COMMUNITY SUPPORT • Contribute to the day-to-day flow of member activity across the building • Help maintain the standard and feel of the space at all times • Work closely with the wider team to keep everything connected and consistent WHO YOU ARE • You have experience in a customer-facing role - hospitality, reception, or similar • You know what a well-run front of house looks and feels like, and you hold that standard • Comfortable managing bookings, inboxes, and phone enquiries simultaneously • Confident with workplace tech - booking systems, Slack, iPads, and AV setups hold no fear • Highly organised with a sharp eye for detail and a proactive way of working • You communicate clearly and professionally - in person, in writing, and over the phone • You handle the unexpected calmly, and you know when to escalate and when to resolve • You thrive when you are holding several things at once - when the day shifts direction and no two hours look the same, you do not slow down, you adjust and keep going • The right to work in the EU - you must be commutable to Amsterdam • Fluent English - written and spoken WHAT WE OFFER • A competitive salary, reviewed regularly as the business grows • Full RIVVIA membership across Amsterdam and London • Unlimited barista-grade coffee, matcha, and drinks • Subsidised and reduced-price lunches • ClassPass subscription • Charity days - paid time off to give back • Regular company socials with a team that genuinely enjoys each other's company • An annual company trip somewhere warm and sunny • The genuine opportunity to shape this role from the inside as RIVVIA scales - this is a role you can make entirely your own RIVVIA is an equal opportunities employer. We believe the best teams are built from a diversity of backgrounds, perspectives and experiences. If you are excited about this role but do not tick every box, we would still love to hear from you.

Core Responsibilities

Welcome members and guests, conduct tours, respond to enquiries, manage meeting room bookings and deliveries, and handle mail and end-of-day reporting. Provide first-line access and AV/IT support while helping maintain a welcoming, well-run community space.

Requirements

Applicants should have customer-facing experience in hospitality, reception, or a similar role, with strong organisation, communication, multitasking, and problem-solving abilities. They must be fluent in written and spoken English, comfortable with workplace technology, eligible to work in the EU, and able to commute to Amsterdam.

Benefits

• Full RIVVIA Membership Across Amsterdam and London
• Unlimited Coffee, Matcha, and Drinks
• Subsidised and Reduced-Price Lunches
• ClassPass Subscription
• Paid Charity Days
• Company Socials
• Annual Company Trip