Information Technology Support Specialist
Key Skills
Job Description
Role Overview We are looking for an experienced Desktop Support Engineer (Band 3) who can provide advanced technical support, handle escalated incidents, and ensure smooth functioning of end-user systems across the organization. Key Responsibilities Provide Level 3 support for desktops, laptops, OS, and enterprise applications. Handle escalations from L1 and L2 teams and resolve complex technical issues. Manage patch updates, endpoint security, and compliance checks. Support users with network connectivity, VPN, printers, and hardware issues. Coordinate with infrastructure/security teams for problem resolution. Maintain accurate documentation of incidents, solutions, and preventive actions. Participate in IT audits and ensure compliance with company standards. Required Skills : Systems: Windows 10/11, Windows Server 2003-2019, Ubuntu Linux, Mac OS, VMWare, Hyper-V Networking: TCP/IP, IPAM, DHCP, DNS, SNMP, Wireshark, TCPDUMP, Observium, NetBox Security: Active Directory, LDAP/RADIUS, IPsec/SSL VPN, 2FA, Crowdstrike, ESET Trading Apps experience Candidates will be preferred : Activ, AxeTrader, Bloomberg, Eikon, IB Trader Workstation, LiveVol Pro, MarketAxess, Matrix, Microhedge, RealTick, ROX, Sterling Trader/Manager, TradeWeb, Trumid Skills & Qualifications 4–6 years of experience in Desktop/End-User Support. Strong troubleshooting skills in Windows, macOS, O365, VPN, and hardware. Hands-on experience with Active Directory, Group Policy, and patch management tools. Knowledge of ITIL processes (Incident, Change, Problem Management). Good communication and customer-handling skills. Preferred: MCSA/MCSE, ITIL Foundation, CompTIA A+/N+.
Core Responsibilities
Provide Level 3 support for end-user devices, operating systems, and enterprise applications, resolving complex issues escalated by Level 1 and Level 2 teams. Manage patches, endpoint security, and compliance; support network and hardware issues; coordinate with infrastructure and security teams; and maintain incident documentation and audit compliance.
Requirements
Requires 4–6 years of desktop or end-user support experience and strong troubleshooting skills across Windows, macOS, Microsoft 365, VPN, and hardware. Candidates should have hands-on experience with Active Directory, Group Policy, and patch management, knowledge of ITIL processes, and strong communication skills; MCSA/MCSE, ITIL Foundation, or CompTIA A+/N+ are preferred.
About SISL Global
Industry: IT Services and IT Consulting
Company size: 1,001-5,000 employees
SISL Infotech is a market-leading IT infrastructure reseller and systems integrator with operations in EMEA / NAM / LATAM / APAC : - data centre & cloud solutions - network connectivity & security services - managed helpdesk & other IT services - professional services - software licensing solutions - IT asset management solutions - business intelligence & analytics tools - digital workspace solutions, and - IT supply chain services to public and private sector organisations. Why choose SISL? - Over 2000 employees globally - Customer satisfaction rate of 99% - Global annual turnover in excess of $225 m - Six global offices - 24 x 7 x 365 global operation centres We offer a full range of services, including guidance on technical design, product sourcing, implementation, support and project management We are passionate about providing exceptional levels of service to our global private clients in the wider Asia Pacific , Americas and EMEA markets through our extended global presence. All our 2000 plus team members work as one united team, allowing us to always go beyond the expected in meeting the needs of our customers and driving the results for our technology partners If you would like to talk to us about reselling partnerships or joining our team globally then please email at [email protected]