Key Skills

Job Description

3-4 years of experience 60,000 - 70,000 € per year +OTE This Is Us Elevatic builds apps for the Atlassian ecosystem across Confluence, Jira and Bitbucket. What To Expect We are building our post-sales organisation, and this Key Account Manager role is one of the first commercial hires on that team. This role is based in the Netherlands to facilitate close collaboration with the team’s manager in shaping this new function. You will own commercial relationships with customers across renewals, expansion and day-to-day marketplace requests, while shaping how the function works as it grows. You will work closely with the Head of Customer Success from day one. In addition to the base salary, the role includes a performance-based variable compensation component, offering additional earning potential based on results. Your Mission Own renewals and expansion for a portfolio of customers, and forecast them accurately. Identify and close upsell and cross-sell opportunities across our app portfolio. Handle inbound commercial requests, including quotes, pricing and licensing questions, invoicing and renewal paperwork. Partner with Customer Success and Support so customers get one joined-up experience. Keep CRM data clean and commercial reporting reliable. Help build the processes, templates and playbooks that let the function scale. Your Profile Proven commercial experience: you have owned a number in sales, account management or commercial customer success. A genuine self-starter mindset: you are comfortable with ambiguity and enjoy building structure. Senior practical experience: you have run negotiations and renewals independently. Fluent English is required. German is nice to have. Atlassian Marketplace experience is nice to have. Good Reasons to Join Us Founding role with real influence – help shape how the commercial post-sales function is built. Close collaboration with the Head of Customer Success – work together from day one to build the foundations for growth. Atlassian ecosystem focus – work with apps across Confluence, Jira and Bitbucket. Clear commercial ownership – own renewals, expansion and the day-to-day commercial relationship with customers. About us Elevatic Software GmbH focuses on the effective development of solutions for smart enterprise collaboration. We are an Atlassian Platinum Marketplace Partner with headquarters in Dresden and locations in Tirana (Albania) and Zurich (Switzerland) and Toulouse (France). With more than 15,600 customers in 105 countries, Elevatic supports organizations worldwide in connecting their people, platforms and data to unlock new and more powerful ways of working.

Core Responsibilities

Own renewals, expansion, forecasting, and day-to-day commercial requests for a customer portfolio, identifying and closing upsell and cross-sell opportunities. Collaborate with Customer Success and Support, maintain reliable CRM and reporting, and develop processes and playbooks to scale the commercial post-sales function.

Requirements

Candidates should have commercial experience in sales, account management, or commercial customer success, including independently managing negotiations and renewals. A self-starter comfortable with ambiguity and fluent English is required; German and Atlassian Marketplace experience are advantageous.