Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

• Take overall responsibility for the operational and commercial management of the store, including sales, visual merchandising, inventory management and customer experience.
• Develop and implement strategies and action plans to achieve and exceed sales and business targets.
• Monitor and analyse key performance indicators (KPIs), including sales, customer traffic, average transaction value and transaction volume, and implement appropriate actions based on performance.
• Ensure the effective implementation of POP MART’s visual merchandising and product presentation guidelines to maximise the use of retail space and commercial performance.
• Manage inventory effectively, ensuring product availability, accurate stock management and compliance with replenishment and stock-taking processes.
• Ensure an exceptional customer experience and consistently high customer service standards in line with POP MART’s brand values and guidelines.
• Plan, coordinate and execute commercial activities, including promotions, events, product launches and CRM campaigns.
• Lead, motivate, train, coach and develop store employees, fostering a positive, collaborative and performance-oriented team environment.
• Organise and manage staff schedules and resources in line with business requirements and store performance.
• Conduct regular team briefings and ensure effective communication of company objectives, commercial priorities, operational updates and relevant policies.
• Ensure compliance with all company policies, operational procedures, health and safety requirements and applicable legal and regulatory requirements.
• Identify operational and commercial improvement opportunities and implement appropriate measures to increase store performance and efficiency.
• Work closely with the Head of Retail, Area Management, HR and other relevant departments to ensure effective store operations and the achievement of business objectives.
• Take responsibility for other reasonable duties and projects related to the position as required by the business.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.