Patient Engagement Manager
Key Skills
Job Description
Shape the future of patient engagement globally
At ForMotion, we want patients to receive the right information and support throughout their care journey.
As our Global Patient Engagement Manager, you will build and lead a consistent, patient-first outreach model across regions.
Building on our existing operation in the United States, your initial focus will be on strengthening and expanding patient outreach across Europe, with further global growth to follow. You will bring regional teams together, establish effective ways of working and ensure that every patient interaction is both meaningful and results-driven.
What you’ll do
- Lead and develop patient outreach teams across regions, creating a consistent global approach while respecting local market, language and cultural differences.
- Build a scalable operating model, including workflows, conversation frameworks, quality standards, systems and performance measures.
- Use data and patient insights to improve outreach quality, appointment conversion and attendance.
- Partner with clinic leadership, Marketing, Sales, Digital and Clinical teams to align outreach activities with patient needs, clinic capacity and business priorities.
- Ensure patient contact and data-handling processes comply with relevant privacy and consent requirements.
What you bring
You are an experienced patient engagement, contact-center or consumer outreach leader who combines strategic thinking with a practical, hands-on approach. Experience in a clinic or healthcare environment would be a strong advantage. You understand that success is not measured by call volumes alone, but by the quality of the conversation and the outcome it creates.
You bring:
- At least five years of relevant experience in patient engagement, contact-center operations, inside sales or consumer engagement.
- Proven people leadership experience, ideally across multiple countries, languages or regions.
- Experience building operating models, coaching teams and improving conversion or contact-to-outcome rates.
- Strong analytical skills and experience working with CRM, contact-center or marketing-automation platforms.
- Excellent English communication skills. Additional languages are an advantage.
- Experience in healthcare, medical devices or another regulated environment is preferred.
Why join us?
This is an opportunity to shape a global patient engagement function with a direct impact on patients, clinics and business performance. You will have the ownership and autonomy to build a scalable model that helps more patients take the next step towards care.
Ready to help shape the future of patient engagement at ForMotion? We would be pleased to hear from you.
Core Responsibilities
Lead and develop patient outreach teams across regions, establishing a scalable and consistent operating model while accounting for local market, language, and cultural differences. Use data and patient insights to improve outreach outcomes, align activities with clinic and business needs, and ensure compliant patient contact and data handling.
Requirements
Applicants need at least five years of relevant experience in patient engagement, contact-center operations, inside sales, or consumer engagement, along with proven people leadership and experience improving operating models and outcomes. Strong analytical skills, familiarity with CRM or contact-center platforms, and excellent English communication are required; healthcare or regulated-industry experience and additional languages are preferred.
About Össur
Industry: Medical Equipment Manufacturing
Company size: 1,001-5,000 employees
In Nordic mythology, Embla was the first woman on Earth. Made from the wood of the ancient Elm tree, she became a symbol of new life. Of breath, movement and freedom. Today, she embodies who we are. Our vision and our values. At Embla Medical, we are dedicated to improving people’s mobility. We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of ForMotion patient care clinics. Embla Medical is home to Össur, a leading global provider of prosthetics and bracing and supports solutions; Fior & Gentz, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions for people of all activity levels. Since 1971, we have produced more than 2,100 patents and numerous award-winning designs, renowned for advancing the Orthotic & Prosthetic (O&P) industry. Our ForMotion patient care clinics make up a vast network, spread across multiple countries. They are modern, comfortable spaces where patients have access to innovative solutions, expert guidance, and personalized care and support. Our commitment and responsibility also extends to our people and our planet. We embrace opportunities and recognize the impact we have on the world around us. Improving mobility can be a lifelong journey. And we are companions on that journey, committed to providing the best outcomes and highest patient satisfaction. We do this with a successful and growing portfolio of leading brands and a global network of talented teams, all driven by our shared purpose of helping people to live a Life Without Limitations®. Embla Medical is listed on Nasdaq Copenhagen (EMBLA).