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Sales Keyholder, FT (38 hours) - Mall of the Netherlands

Under Armour

Leidschendam
Full-time
0-2 years experience
On-site

€16.15 - €18.6 per hour

Key Skills

Customer Service
Sales Leadership
Coaching And Training
Team Support
Loss Prevention
Safety Management
Store Operations
Visual Merchandising
Inventory Management
Retail KPI Achievement
Scheduling
Communication
Product Knowledge
Athlete Loyalty
Technology Proficiency

Job Description

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

 

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

 

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

 

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. 

Purpose of Role

 

Step up. Lead the floor

 

As a Sales Keyholder, you’re the right hand to our store leaders - driving sales, coaching teammates, and keeping energy high. It’s the perfect first step into leadership for someone who’s ready to take charge, inspire others, and make every shift count.
 

Your Impact

We count on our Sales Keyholders to:

  • Ensure all teammates provide great customer service
  • Lead a selling culture and enhance the customer experience
  • Recognize and reward performance
  • Coach, train, and support teammates
  • Manage loss prevention, safety, and audit expectations and results
  • Ensure the store is neat, clean, and well-stocked
  • Open and close the store when necessary
  • Support in driving sales and retail/omni KPI target achievement
  • Act as the leader on duty and consistently models the brand’s Athlete service standards and selling behaviors 
  • Provide in-depth information related to a wide portfolio of technical products
  • Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
  • Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs. 
  • Build Athlete loyalty through in-store experience, using various available applications
  • Effectively communicate with athletes, teammates, and leadership
  • Assume Stock Keyholder responsibilities as necessary
  • Perform other tasks as assigned by management

Qualifications & Requirements

To be considered for this role, you must meet these minimum requirements: 

  • At least 18 years old 
  • High school degree or equivalent
  • 1+ year of retail/customer service experience 
  • Local language fluency required; basic English is a plus
  • Available to work a flexible schedule; including evenings, weekends, and holidays
  • Knowledgeable of store operations, visual merchandising, stockroom, risk management & safety
  • Moderate knowledge of industry/retail operations and applying this knowledge to create solutions
  • Advanced selling experience and comprehensive industry understanding
  • Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodation  
  • Comfortable with or willingness to learn technology (such as hand-held and mobile devices)
  • Strong communication skills
  • Can stand, walk, bend and lift cartons weighing up to 25 lbs./ 12kgs during each work shift with or without accommodation

Benefits & Perks

Perks & benefits our Full-Time Sales Keyholder receive:   

Benefits will include, where applicable, statutory entitlements commensurate with local labor laws (such as social security, paid leave, and pension contributions), along with company-provided benefits which may include the following, depending on regional requirements and availability:   

  • Generous employee discount on Under Armour products  
  • Comprehensive well-being support, including access to health and wellness resources  
  • Retirement and insurance benefits tailored to your local market  
  • Employee Assistance Program for personal, family, or work-related support Opportunities for growth, learning, and career advancement across our global teams  
  • Monthly bonus incentive pay eligibility   
  • Paid time off

€16.15 - €18.60

 

Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via [email protected].

Core Responsibilities

Lead the sales floor by delivering excellent customer service, coaching teammates, supporting sales and retail KPI targets, and modeling the brand’s service standards. Maintain store presentation and operational standards, support loss prevention and safety, manage opening and closing when needed, and adjust schedules to meet business needs.

Requirements

Applicants must be at least 18, have a high school degree or equivalent, and bring at least one year of retail or customer service experience. The role requires fluency in the local language, flexible availability, retail operations and selling knowledge, strong communication, comfort with technology, and the ability to perform physical tasks including lifting up to 12 kg.

Benefits

  • Employee Discount
  • Health And Wellness Resources
  • Retirement Benefits
  • Insurance Benefits
  • Employee Assistance Program
  • Career Growth And Advancement Opportunities
  • Monthly Bonus Incentive Pay
  • Paid Time Off

About Under Armour

Industry: Retail Apparel and Fashion

Company size: 10,001+ employees

Our Belief: WE USE THE POWER OF SPORTS TO EXPAND EVERY PLAYING FIELD. Our Obsession: WE ARE OBSESSED WITH ATHLETES WHO STRIVE FOR MORE – IN SPORTS, IN LIFE, AND IN THE WORLD. Our Mission: TO INSPIRE ATHLETES WITH INNOVATIVE PERFORMANCE AND DESIGN SOLUTIONS THEY CAN’T LIVE WITHOUT. Our Values: LOVE ATHLETES We believe in waking up every morning to make athletes legendary. From the best of the best to the ones just getting started, we put the athlete at the center of everything we do. We create fearlessly with the courage and conviction to defy convention. We innovate by taking bold and smart risks. We show up big where athletes train, compete, and recover. CELEBRATE THE WINS We believe our victories, big and small, bring us together as a team. We celebrate our accomplishments, giving credit where it's due. We take time to have fun. We channel past successes to inspire our next win. STAND FOR EQUALITY We believe sport is the great unifier. We don't sit on the sidelines; we speak up for fairness and equity. We treat each other with respect. We apply different perspectives in our work. We come together as a force for good to serve the communities we represent. ACT SUSTAINABLY We believe our work is not just what we do but how we do it. We work ethically and efficiently to perfect performance while reusing the Earth's resources. We seek new information to develop lasting solutions. We protect our planet for all who now play, and all who will play, on our home field. FIGHT ON TOGETHER We believe strength is built through tackling adversity. We act with an enterprise mindset in the best interest of the Brand. We help each other overcome obstacles. We act with integrity, have honest conversations and grow over mistakes. We approach challenges with positive intent and never quit.

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