UX Designer (m/v/x)
Key Skills
Job Description
Beschrijving van het bedrijf
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.
With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.
Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.
In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.
Functieomschrijving
Als UX Designer werk je aan digitale oplossingen die dagelijks door grote groepen medewerkers worden gebruikt. Je vertaalt complexe vraagstukken, gebruikersbehoeften, processen, wet- en regelgeving en technische mogelijkheden naar gebruiksvriendelijke en effectieve digitale oplossingen. In deze rol beweeg je je op het snijvlak van UX, service design, business analyse en implementatie. Je werkt samen met gebruikers, stakeholders, product owners en ontwikkelteams om digitale producten, applicaties en processen te verbeteren. Afhankelijk van de opdracht ligt de focus op gebruikersonderzoek, service design, interactieontwerp, functionele analyse, stakeholdermanagement en implementatieactiviteiten.
Verantwoordelijkheden:
- Uitvoeren van gebruikersonderzoek en vertalen van inzichten naar concrete oplossingen.
- Ontwerpen van gebruiksvriendelijke mobiele en desktopapplicaties.
- Faciliteren van service design trajecten en design exploraties.
- Opstellen van user journeys, flows, wireframes, prototypes en design assets.
- Ondersteunen van implementatietrajecten, inclusief gebruikerstesten, gebruikersinstructie en nazorg.
- Samenwerken met gebruikers, stakeholders, product owners, developers en andere UX-designers.
- Vertegenwoordigen van user-centered design binnen Agile- en Scrumteams.
- Onderbouwen en presenteren van ontwerpkeuzes aan stakeholders.
- Analyseren en verbeteren van bestaande processen, systemen en dienstverlening.
- Bijdragen aan de verdere ontwikkeling en professionalisering van UX binnen de organisatie.
- Afstemmen met aangrenzende teams om een consistente gebruikerservaring en workflow te realiseren.
Functie-eisen
- Afgeronde HBO- of WO-opleiding in UX Design, Industrieel Ontwerpen, Communication & Multimedia Design of vergelijkbaar.
- Minimaal 10 jaar ervaring binnen Enterprise UX.
- Ervaring met het opzetten en uitvoeren van gebruikersonderzoek en Service Design.
- Ervaring met het ontwerpen van complexe mobiele en desktopapplicaties.
- Ervaring met design systems en tools zoals Figma.
- Ervaring met implementatietrajecten, gebruikersopleidingen en nazorg.
- Bekend met frontend-technieken en samenwerking met developmentteams.
- Ervaring met SAFe, Agile en Scrum.
- Uitstekende beheersing van de Nederlandse taal in woord en geschrift.
- Hands-on mentaliteit met een sterke Agile mindset.
- Sterk analytisch vermogen en het vermogen ontwerpkeuzes duidelijk te onderbouwen.
- Uitstekende communicatieve vaardigheden en ervaring met stakeholdermanagement.
- Zelfstandig, proactief en resultaatgericht.
- Teamspeler met een gebruikersgerichte en empathische aanpak.
- Geduldig en volhardend binnen complexe organisaties.
- Op de hoogte van de laatste ontwikkelingen binnen het UX-vakgebied.
Aanvullende informatie
- Startdatum: zo snel mogelijk
- Einddatum: 14-10-2027
All our positions are open to both women and men and are, of course, open to people with disabilities.
Core Responsibilities
Conduct user research and translate findings into effective digital solutions, including mobile and desktop applications, user journeys, flows, wireframes, and prototypes. Collaborate with users, stakeholders, product owners, and development teams to improve services and processes, support implementation and testing, and advocate for user-centered design.
Requirements
Requires a relevant higher professional or university degree and at least 10 years of Enterprise UX experience, including user research, Service Design, complex application design, design systems, and implementation support. Candidates should be proficient with Figma and Agile, Scrum, and SAFe, communicate effectively in Dutch, and demonstrate strong analytical, collaborative, and stakeholder-management skills.
About EVERIENCE
Industry: IT Services and IT Consulting
Company size: 51-200 employees
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?