Company Description

Company Description

We’re looking for a Head Barista with big passion for all things caffeinated and the skills to go with it.

Lotti's is our buzzing neighbourhood restaurant. The menu features an internationally inspired brasserie style cuisine with fresh, locally sourced ingredients. During the day, Lotti's is a place to meet, relax or work, and from Friday to Sunday the bar plays host to local DJ talent.

More about us…

Once the Mayor’s home, now our home, on Amsterdam’s Herengracht canal. The Hoxton, Amsterdam houses 111 rooms, The Apartment, our meetings & events concept, and our all-day restaurant & bar, Lotti’s.

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What’s in it for you… 

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 25 days holiday (plus bank holidays) and pension.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• It’s ok not to be ok, we offer access to OpenUp, a trusted platform for professional support and a network of mental health first aiders.
• Pedal like a local - Enjoy a Swapfiets membership with a discount: repairs and maintenance included.
• Stay active your way with a discounted Urban Sports Club membership, supporting your overall wellbeing and balance.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What You’ll Do

• Lead the morning coffee and breakfast team, creating a warm and energising atmosphere where guests feel welcome and ready to start their day.
• Masterfully craft Origin coffees, fresh juices, and other morning beverages, ensuring consistency, quality, and creativity in every cup.
• Support the floor and bar teams when needed, helping maintain smooth service across all outlets.
• Manage inventory levels, monitor stock rotation, and ensure compliance with cash handling procedures.
• Complete daily, weekly, and monthly administrative tasks, including reporting, financial tracking, and system updates.
• Mentor and train baristas on coffee preparation, service standards, and guest engagement.
• Maintain high standards of hygiene, health, and safety in all barista and prep areas.
• Uphold The Hoxton Way in every interaction, ensuring the guest experience is seamless and memorable.

Day to Day Tasks

• Service & Operations
  •  Oversee morning barista setup, service, and closing procedures.
  •  Ensure all drinks are prepared to specification, consistently and efficiently.
  •  Assist with floor support and bar service during peak periods as required.
• Team Leadership & Training
  • Conduct daily briefings, assign stations, and supervise the team during service.
  • Coach and develop baristas on coffee techniques, presentation, upselling, and guest engagement.
  • Support recruitment and onboarding of new barista team members.
• Stock & Finance
  •  Check inventory levels at the start and end of shifts and reorder when necessary.
  •  Monitor stock rotation and maintain par levels.
  •  Handle cash operations in line with hotel policies.
• Administration & Reporting
  •  Complete shift reports, financial records, and any other barista-related documentation.
  •  Monitor KPIs such as sales, wastage, and product ratios to optimise performance.

Qualifications

What we're looking for...  

• Individuals. You’re looking for a place where you can be you; no clones in suits here 
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night 
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience 
• You’re not precious. We leave our egos at the door and help get things done 
• You’re up for doing things differently and trying (almost) everything once  
• If we got stuck in a lift together we’d have a good time and share a few laughs  
• You want to be part of a team that works hard, supports each other and has fun along the way 
• You are passionate about designing and delivering excellent coffee
• You have at least two years experience working with specialty coffee
• You have excellent understanding of espresso extraction, grinder calibration, and basic coffee equipment maintenance