Technical Support Specialist, Biology
Key Skills
Job Description
About GenScript
Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.
Job title: Technical Support Specialist (Internal job title: Technical Account Representative)
Location: Remote (home-based) in the UK, France, Germany, Spain, Italy, or Portugal. Candidates must have the legal right to work in their country of residence.
Time: Full‑time (40 hours / week) Mon-Fri 9:00-17:30.
What You'll Be Doing
- Take full charge of the daily operation of the customer service function that handles all initial inquiries from customers, dealers, and the general public regarding order placement, complaints, technical support and etc.
- Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit the business unit’s capabilities, and communicate these to customers.
- Partner closely with Sales Account Managers to provide technical guidance, develop customer-focused solutions, and support business growth across the region.
- Occasionally attends trade shows, technical shows and gives technical presentations to customers.
- Master's degree in Cell biology, Immunology, Biochemistry, Molecular biology or relevant life science fields.
- Strong hands-on laboratory experience in molecular biology, protein science, cell biology, or related disciplines. Familiarity with techniques such as DNA cloning, plasmid preparation, protein expression, protein purification, Western Blot, or ELISA is preferred.
- Fluency, both verbal and written, in English. Fluent in French or German is a plus.
- Strong attention to detail.
- Good communication and presentation skills with technical content.
- Customer-focused, proactive and action-oriented.
- Previous industry experience in a similar role will be an advantage.
Interview Process
- Online introductory call with our recruiter.
- Online interview with hiring manager and a senior peer.
- Final online panel interview with the hiring managers and main stakeholders.
The selection process may include a reference check.
#GS #LI-AH1
Benefits:
Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.
GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
Core Responsibilities
Manage initial customer inquiries about orders, complaints, and technical support, and provide practical technical advice tailored to customer requirements. Collaborate with Sales and internal teams to develop customer-focused solutions, support regional business growth, and occasionally attend trade shows or deliver technical presentations.
Requirements
A Master's degree in a relevant life science field and strong hands-on laboratory experience in molecular biology, protein science, cell biology, or a related discipline are required. Candidates should have fluent written and spoken English, strong attention to detail, effective technical communication and presentation skills, and a proactive, customer-focused approach; French or German fluency and relevant industry experience are advantageous.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan With Company Match
- Paid Parental Leave
- Paid Time Off
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Short-Term Disability Coverage
- Long-Term Disability Coverage
- Legal Assistance
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Commuter Benefits
- Well-Being Initiatives
- Peer-to-Peer Recognition Programs
About GenScript
Industry: Biotechnology Research
Company size: 5,001-10,000 employees
GenScript Life Science Group is a part of GenScript Biotech Corporation. Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop ground breaking treatments and products. As a cornerstone of the global life science ecosystem, GenScript actively collaborates with a diverse network of partners—from academic institutions to industry leaders—to co-create cutting-edge solutions that redefine service excellence. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has become a trusted global partner with a team of approximately 6,165 employees, supporting over 200,000 customers across 100+ countries and regions, including the world’s Top 20 pharma companies.