Medewerker Klantondersteuning (m/v/x)
Key Skills
Job Description
Beschrijving van het bedrijf
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.
With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.
Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.
In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.
Functieomschrijving
Als Medewerker Klantondersteuning ben jij nauwkeurig, klantgericht en zorg je ervoor dat administratieve processen soepel verlopen. Je bent het aanspreekpunt voor klanten en zorgt dat vragen duidelijk worden beantwoord en mutaties correct en tijdig worden verwerkt. In deze rol combineer je administratieve werkzaamheden met klantcontact en draag je actief bij aan een uitstekende klantbeleving. Je werkt nauw samen met collega’s in een betrokken team en neemt verantwoordelijkheid voor kwaliteit, resultaten en een professionele dienstverlening.
Verantwoordelijkheden
- Verwerken van mutaties en controleren van gegevens in de systemen.
- Beantwoorden van klantvragen en uitleg geven over producten en processen.
- Combineren van administratieve werkzaamheden met telefonisch klantcontact.
- Samenwerken met collega’s om een uitstekende klantbeleving te realiseren.
- Zorgdragen voor een correcte, tijdige en kwalitatieve afhandeling van dossiers en klantverzoeken.
Functie-eisen
- MBO+/HBO werk- en denkniveau.
- WFT Basis, WFT Hypothecair Krediet en WFT Vermogen (PA actueel) in bezit bij voorstellen.
- 2-3 jaar ervaring met administratieve (royeer)processen en zakelijk klantcontact.
- Nauwkeurigheid, klantgerichtheid en sterke communicatieve vaardigheden.
- Proactieve houding en oog voor kwaliteit.
- Vloeiend Nederlands.
- Ervaring met zakelijk klantcontact en affiniteit met hypotheken en royeren.
- Positief, enthousiast en doelgericht.
- Kennis van financiële dienstverlening, hypotheekprocessen en relevante systemen is een pré.
Aanvullende informatie
All our positions are open to both women and men and are, of course, open to people with disabilities.
Core Responsibilities
Process changes and verify customer information in systems, while answering customer questions and explaining products and processes. Coordinate administrative work and telephone support with colleagues to ensure customer requests and case files are handled accurately, promptly, and to a high standard.
Requirements
Applicants should have MBO+/HBO-level education and 2–3 years of experience with administrative cancellation processes and business customer contact, preferably with knowledge of mortgages and financial services. Required certifications are WFT Basic, WFT Mortgage Credit, and WFT Wealth with current continuing education; strong communication, accuracy, customer focus, initiative, and fluent Dutch are also required.
About EVERIENCE
Industry: IT Services and IT Consulting
Company size: 51-200 employees
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?