Key Skills

Job Description

Your mission As a Front Office Agent (f/m/d), you’ll be the first point of contact for our guests. You'll make them feel at home from the moment they step in. You’ll play a vital role in delivering a great guest experience and ensuring everything runs smoothly at the front desk. Ambassador, host, awesomeness, people and planet person As the first point of contact for everyone who walks into our hotel, you are the go-to person at the front desk. You are responsible for everything from check-in, upselling our products and services, The Hague expert to check-out. In this beautiful hotel you don't have to hide behind a reception desk but walk around so the guest is really the centre of attention. You'll be happy to explain and give them some great tips on how to explore the beautiful city of The Hague on one of our rental bikes. Guests can come to you for all the ins and outs of Staybridge Suites and The Hague. Whether it's recommending great places to eat, helping with the transport, or just having a nice conversation, you've got it! It will give you energy to connect with guests all day long and serve free delicious coffees. You will also be busy enrolling IHG memberships, selling room upgrades and switching between different departments and solving complaints and possible problems. This way every day flies by. Staybridge Suites The Hague - Parliament is a long stay concept where we as a team really want to give the guest a feeling that they are at home. About Us Who we are and what defines us At Staybridge Suites The Hague is located in the heart of The Hague, just steps from the Dutch Parliament and iconic cultural spots, we’re part of the IHG Hotels & Resorts family — a global brand with over 6,000 hotels in more than 100 countries. This means you're not just joining a hotel; you're joining a world of opportunities. Your profile Hospitality is in your DNA, you know what the guest needs Preferably you have experience in (international) hotels or in the hospitality industry Fulltime and flexible, with shifts from 07:00-15:00 and 15:00-23:00 Excellent communication skills in English (Dutch or other languages are a plus) Preferably you live in or near The Hague You have a proactive attitude, can switch quickly and pick up working with different systems You are a team player but can also work independently Affinity with Opera is a plus It is useful if you already have experience with complaint handling and knowledge of HACCP Benefits What's in it for you? A good salary and travel expenses - the position Front Desk Employee is classified according to the reference functions in the hospitality industry in scale IV A dedicated and fun team to work with An open and informal company with staff parties, Christmas parties, get-togethers Discover Staybridge Suites The Hague through the eyes of our guests: a night of sleep after your probation period together with the love of your life! Or your mother, that's also possible ;) Friends & family discount and staff discount in all the IHG hotels in the world. Special rates in all of the Borealis Hotel Group Hotels Win montlhy giftcards, which you can spend on your choice for food, shopping and many more; the choice is all yours! Your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Staybridge Suites brand belongs to the IHG family of brands, you’ll also benefit from all the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world. Good to know, Staybridge Suites The Hague - Parliament is owned by Borealis Hotel Group. So whoever you are, whatever you love doing, bring your passion to Staybridge Suites and we’ll make sure you’ll have room to be yourself. Please get in touch with us via the apply button below and tell or show how you could bring your unique mix of skills to Staybridge Suites The Hague – Parliament. About Us Borealis Hotel Group Is an expanding European hospitality company which develops, owns, operates and manages select-service, full-service and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amstelveen & Wiesbaden, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio. Our vision and values We consider our values to be self-evident. Nevertheless, they are indispensable to achieve our ultimate goals: To be the most attractive hotel operator for employees, brands & investors, by delivering operational excellence that results in the highest guest satisfaction. What Sets Us Apart The soul of our hotels, which are a result of the behaviour of our employees. That’s where we are proud of. The feeling to be part of one and the same family! Creating joyful people experiences together: for our guests, our colleagues and stakeholders! We love the hotel industry! The combination of high standards of professionalism and quality as well as humanity and closeness. The balance of happy employees, satisfied guests and economic success. A good working atmosphere, opportunities for advancement, appreciation and the chance to make a difference.

Core Responsibilities

Welcome and assist guests throughout their stay, handling check-in and check-out, recommending local attractions, supporting transport arrangements, and resolving complaints or other issues. Promote room upgrades and IHG memberships, serve complimentary coffee, and coordinate with other hotel departments to deliver a welcoming guest experience.

Requirements

A proactive, flexible team player with strong communication skills in English and a genuine interest in hospitality; hotel or hospitality experience is preferred. Dutch or other languages, familiarity with Opera, and experience handling complaints and knowledge of HACCP are advantageous.

Benefits

• Travel Expenses
• Staff Parties and Social Events
• Complimentary Overnight Stay After the Probation Period
• Friends and Family Discount
• Employee Discount at IHG Hotels
• Special Rates at Borealis Hotel Group Hotels
• Monthly Gift Cards
• Career Development Support