Key Skills

Job Description

We're seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers. Key Responsibilities Provide technical support and troubleshoot computer/software issues Walk users through step-by-step solutions remotely Document support tickets and resolutions accurately Escalate unresolved technical issues to the right team Stay current on the software/systems commonly used Requirements Strong technical troubleshooting skills IT support or help desk experience preferred Excellent communication and patience with non-technical users Familiar with remote support tools Reliable internet for remote work Benefits Health and medical coverage Performance bonuses Paid parental leave Co-working space allowance Life insurance coverage

Core Responsibilities

Provide technical support and troubleshoot computer and software issues, guiding users through step-by-step solutions remotely. Document support tickets and resolutions, escalate unresolved issues, and stay current on commonly used software and systems.

Requirements

Strong technical troubleshooting skills and excellent communication and patience when assisting non-technical users are required. IT support or help desk experience is preferred, along with familiarity with remote support tools and reliable internet for remote work.

Benefits

• Health and Medical Coverage
• Performance Bonuses
• Paid Parental Leave
• Co-working Space Allowance
• Life Insurance Coverage