Key Skills

Job Description

Customer Service Representative Employment Type: Full-Time, Permanent Work Arrangement: Onsite Experience Required: 0-2 years Salary: £18-£21/hour Job Summary We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction. Responsibilities Respond to customer inquiries via phone, email, or chat Resolve customer issues and complaints professionally Process orders, returns, or account updates as needed Maintain accurate records of customer interactions Escalate complex issues to appropriate teams Provide accurate information about products or services Meet performance goals for response time and satisfaction Requirements & Qualifications High school diploma or equivalent required 0-2 years of customer service experience Strong communication and problem-solving skills Comfortable with computer systems and multitasking Patient, empathetic, and customer-focused Ability to remain calm under pressure Benefits Company Pension: Workplace pension scheme with 5% employer matching contributions. Annual Leave: 25 days of paid holiday per year, plus 8 statutory bank holidays. Private Medical Insurance: Comprehensive private healthcare coverage from day one. Life Assurance: Peace of mind with a lump-sum payout of 4x your annual salary. Health & Wellbeing: Access to an Employee Assistance Programme (EAP) and a cycle-to-work scheme Equal Opportunity Statement We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Core Responsibilities

Respond to customer inquiries by phone, email, and chat, resolving issues and complaints while processing orders, returns, and account updates. Maintain accurate interaction records, escalate complex cases, provide accurate product or service information, and meet response-time and customer-satisfaction goals.

Requirements

A high school diploma or equivalent and 0–2 years of customer service experience are required. Candidates should have strong communication and problem-solving skills, be comfortable using computer systems and multitasking, and demonstrate patience, empathy, customer focus, and composure under pressure.

Benefits

• Workplace Pension With 5% Employer Matching
• 25 Days of Paid Annual Leave
• 8 Statutory Bank Holidays
• Private Medical Insurance
• Life Assurance With 4x Annual Salary Coverage
• Employee Assistance Programme
• Cycle-To-Work Scheme