Key Skills

Job Description

The User Researcher demonstrates critical thinking beyond business requests. They operate independently in all operational research tasks. This role leads core end-to-end research activities - including driving research objectives, hypotheses, methodology, execution, analysis, and communication. Key Responsibilities Research Skills Shows good judgement when evaluating research opportunities, e.g. determines the importance, urgency, and impact for team Reasonably challenges details of inbound research requests, and proposes solid research solutions. Exhibits research excellence by executing projects with existing skills while constantly expanding his/her breadth and depth of abilities. Integrates knowledge of approaches for both quantitative and qualitative research. Effectively triangulate findings, methods, and theories with others. Maximizes the value and efficiency of research by applying internal and external secondary research and expert inspection methods. Adopts and adapts well-established methods according to product/project situations, and innovates new methods in collaboration with more senior researchers. Knows or can quickly learn key software tools common in the field (e.g. for surveys, diary studies, analysis) Applies knowledge of data compliance and ethics in all of their activities. Business Impact Develops research activities and insights to answer key business questions effectively and efficiently. Focuses insights on informed decision-making for company/BU/track priority, product value proposition, product design, market communications and/or market strategy. Collaboration Drives cross-discipline/department collaboration via research insights/activities. Collaborates efficiently with other researchers and other disciplines, with clear commitment to shared ownership. Shows excellence in their communication skills; tailors communication style for different audiences, concise and to the point, open to take input and feedback. Research Community Contributions Contributes to the research community through one or more ways - special topic workgroup participation, coaching and/or mentoring other core or junior researchers, hiring phone screening of candidates. Requirements Of Special Knowledge/skills Master degree or PhD, an undergraduate degree in a field focused on research with human subjects (e.g., HCI, Cognitive Science, Psychology, Sociology, etc) or similar background would be expected. Solid research design fundamentals Data collection and analysis

Core Responsibilities

Lead end-to-end research, including defining objectives and hypotheses, selecting methods, conducting studies, analyzing findings, and communicating insights. Use research to inform business and product decisions, collaborate across disciplines, and contribute to the research community through activities such as mentoring or hiring.

Requirements

A master's degree or PhD, or an undergraduate degree in a human-subjects research field such as HCI, cognitive science, psychology, or sociology, is expected. Candidates should have solid research design fundamentals and experience with data collection and analysis.