Key Skills

Job Description

About The Role We’re looking for an experienced Customer Experience Specialist who enjoys solving problems, building strong customer relationships, and delivering an excellent customer experience. As a key point of contact for our customers, you’ll support them throughout their relationship with Waldom, from onboarding and day-to-day enquiries through to resolving more complex issues. You’ll take ownership of customer needs and work closely with colleagues across Sales, Marketing, Purchasing, Quality, and Compliance to coordinate solutions, share customer insights, and continually improve the customer experience. This is an ideal opportunity for someone with B2B customer-facing experience who communicates confidently, stays calm when priorities shift, and enjoys working collaboratively to find the right solution. What You’ll Do Act as a key point of contact for customers, providing responsive, professional, and helpful support. Support customer onboarding and ongoing account needs, helping customers get the best possible experience from working with Waldom. Manage customer enquiries across phone, email, chat, and other relevant channels, taking ownership through to resolution. Identify customer needs and proactively address potential issues before they escalate. Work collaboratively with Sales, Marketing, Purchasing, Quality, Compliance, and other internal teams to resolve customer queries and improve the overall customer experience. Capture and share customer feedback, identifying recurring issues and opportunities for improvement. Contribute to FAQs, knowledge-base content, and other resources that enable customers to find answers quickly and easily. Maintain accurate customer and case information within relevant CRM, ERP, and customer service systems. What We’re Looking For At least 5 years’ experience in customer service, customer support, account management, or a similar customer-facing role. Experience working in a B2B environment, ideally within manufacturing, distribution, or a related industry. Strong professional English, both written and spoken. Fluency in a European language, with German strongly preferred. Excellent communication and active-listening skills, with the ability to explain information clearly and confidently. Strong problem-solving skills and a calm, positive approach when handling customer issues. Excellent organisation and attention to detail, with the ability to manage multiple priorities effectively. Confidence learning and using business systems such as CRM, ERP, and customer service platforms. A genuine commitment to delivering an excellent customer experience and building strong customer relationships. What We Offer Be part of a collaborative, dynamic and diverse team that celebrates creativity and innovation. Opportunities for growth and development in a fast-changing, customer-driven company. A culture where your ideas count, your voice is heard, and your achievements are celebrated. Remote work flexibility: work from your home country up to 6 weeks per year. 30 days of paid time off. Pension plan for your future. This is more than a “support” role, it’s about building connections, creating advocates, and being the trusted guide that ensures customers not only succeed, but truly enjoy the journey with us. About Us Waldom is the global master distributor of electronic and electrical components, with over 78 years of history. Our unique model links the world’s leading manufacturers to more than 2,500 distributors, ensuring critical components reach the right place at the right time across healthcare, transportation, energy, industrial automation, and consumer electronics. Sustainability is central to our business strategy. Our Green Stock Program has kept more than 8 billion components out of landfills. At Waldom, we live our values of Ownership, Communication, and Care. We are committed to supporting global causes, celebrating diversity, and helping every team member grow and make an impact.

Core Responsibilities

Serve as a key customer contact, managing onboarding, account needs, and enquiries across multiple channels through to resolution. Coordinate with internal teams, share customer feedback, maintain accurate system records, and contribute to resources and improvements that enhance the customer experience.

Requirements

Requires at least five years of experience in customer service, support, account management, or a similar customer-facing role, preferably in a B2B manufacturing or distribution environment. Candidates need strong spoken and written English, preferably fluency in German or another European language, along with excellent communication, problem-solving, organization, and business-systems skills.

Benefits

• Remote Work Flexibility
• 30 Days Of Paid Time Off
• Pension Plan
• Growth And Development Opportunities