Key Skills

Job Description

As a Customer Service Coordinator, you will manage logistics-related activities for a dedicated portfolio of customers within the Netherlands market. You will act as a key link between customers, external logistics partners, and internal teams such as Sales and Inbound Logistics. Your role covers the complete order-to-invoice process, with a strong focus on delivering accurate service from the outset. Alongside day-to-day coordination, you will identify and lead improvement initiatives aimed at strengthening supply chain processes and enhancing the overall customer experience. The position requires someone who is proactive, service-oriented, comfortable managing multiple priorities, and confident working with different stakeholders in an international environment. Responsibilities Build and maintain strong customer relationships, particularly around logistics and supply chain processes. Take ownership of the complete order-to-invoice process, ensuring orders are handled accurately and efficiently. Lead logistics performance discussions with customers and follow up on agreed actions. Coordinate the resolution of customer complaints and logistics-related issues in collaboration with relevant internal and external stakeholders. Work closely with Sales, Inbound Logistics, logistics service providers, and other departments to ensure smooth operations. Identify opportunities to improve customer service and supply chain performance. Initiate and contribute to continuous improvement and process optimization projects, including initiatives carried out jointly with customers. Requirements Completed HBO or WO-level degree, with previous experience in a supply chain or logistics environment preferred. Experience managing and improving relationships with both internal and external customers. Experience identifying, developing, and implementing process improvements within a supply chain environment, ideally in cooperation with customers. Proactive and action-oriented approach with a strong focus on achieving results. Strong analytical and problem-solving capabilities. Confident working with automated systems and data tools, preferably SAP and Power BI. Strong communication and stakeholder-management skills. Comfortable working within a multicultural and international environment. Fluency in Dutch and/or English. Available for 36 hours per week across five working days. A full day or half-day off can be arranged, except on Fridays.

Core Responsibilities

Manage customer relationships and the complete order-to-invoice process for a portfolio in the Netherlands, coordinating with internal teams and external logistics partners. Lead logistics performance discussions, resolve customer issues, and drive process improvements that enhance supply chain performance and customer experience.

Requirements

A completed HBO- or WO-level degree is required, with supply chain or logistics experience preferred; experience improving internal and external customer relationships and supply chain processes is also sought. Candidates should be proactive, analytical, confident with automated systems and data tools such as SAP and Power BI, and have strong communication skills; fluency in Dutch and/or English is required.