Key Skills

Job Description

We're looking for a proactive and solution-oriented Housing Coordinator to help build and grow our housing practice in the Amsterdam area. This is a new role with plenty of opportunity to shape how we work and improve the experience for international employees relocating to the Netherlands. If you enjoy working with people from different cultures, have great communication skills, with a passion for finding people a home, we'd love to hear from you. The Job We're looking for a proactive and solution-oriented Housing Coordinator to help our housing practice. This is a role in a new team with plenty of opportunity to shape how we work and improve the experience for international employees relocating to the Netherlands. You’ll manage day-to-day housing searches from the initial intake to the moment an employee gets their keys. This means understanding each person’s needs and budget, finding suitable properties, arranging and attending viewings, and supporting offers and lease negotiations. You’ll build relationships with landlords and letting agents, advise newly arrived expats on the Dutch rental market, and help employees navigate the process from start to finish. Along the way, you’ll also help improve our housing processes and shape how we deliver housing support at Settly. If you enjoy solving complex problems, working with people from different cultures, and building processes from the ground up, we'd love to hear from you.Support active housing searches, from intake to move-in. Over time, run your own housing searches end to end, with guidance from the team. Search for suitable homes that match transferees' needs and budgets, and share options with them. Schedule and coordinate viewings with landlords and agents, and join transferees at viewings in person or host video viewings when they're still abroad. Be a friendly first point of contact for transferees, answering their housing questions and keeping them updated on progress. Prepare and track paperwork such as rental applications, documents for landlords, and check-in and inventory reports. Keep our systems and case records accurate and up to date. Flag issues early and pass escalations to the right person on the team. Work closely with our Relocation and Customer Success teams to give transferees a smooth relocation experience. Share ideas to improve our housing processes, templates and tools. About you 1-3 years of experience within the Dutch housing market A basic understanding of how renting works in the Netherlands, and an interest in learning the legislation in depth. Excellent service skills and a genuine wish to help people through a stressful moment in their lives. Clear, friendly communication, in writing and in person. Strong organisational skills and a good eye for detail: you like keeping many moving parts on track. A proactive, can-do attitude and the willingness to learn quickly. Comfortable working with digital tools and keeping records up to date. Fluent English (C1/C2), spoken and written. Dutch is a strong plus Based in or around Amsterdam. A valid driver's licence, as you'll regularly visit properties across the Randstad. Comfortable cycling to viewings and appointments within the city. Bonus points (not a must have) An existing network of landlords and agents in the Randstad Dutch language Experience in relocation/global mobility Previous experience in start-up or scale-up environment Don't worry if you don't tick every box. We're looking for great people, not perfect CVs. If you're excited about the role and think you could be a good fit, we'd love to hear from you.

Core Responsibilities

Coordinate housing searches for international employees from initial intake through move-in, including finding suitable properties, arranging viewings, supporting rental applications and lease negotiations, and maintaining accurate case records. Build relationships with landlords and agents, guide transferees through the Dutch rental process, and help improve housing processes in collaboration with relocation and customer success teams.

Requirements

Candidates should have 1–3 years of experience in the Dutch housing market, a basic understanding of renting in the Netherlands, and a strong interest in learning rental legislation. They should have excellent service and communication skills, strong organisation and attention to detail, fluent English, be based around Amsterdam, hold a valid driver's licence, and be comfortable cycling to appointments; Dutch is a strong plus.