Key Skills

Job Description

About The Role And The Team As Operations Manager Projects, you will lead and continuously improve global project operations, from the handover of a purchase order by Sales through project delivery and the end of the warranty period. You will drive efficient, consistent ways of working while ensuring projects meet contractual commitments, budgets and customer expectations. You will be part of the Project department, report to the Global Project Director and are part of the global Project management team. The wider project operations team comprises project managers, project engineers and field engineers. The role initially focuses on Northern Europe and the Middle East and Africa, with responsibilities across multiple geographical regions. Who we are Radio Holland is dedicated to pushing the boundaries of maritime technology, offering solutions that enhance the safety, efficiency, and sustainability of global shipping. As the first choice for NavCom solutions, we are committed to delivering reliable, cutting-edge navigation and communication technologies that empower vessels worldwide. With a focus on innovation and quality, Radio Holland continues to lead the industry in developing next-generation navigation systems and integrated bridge solutions, supporting maritime professionals in their mission to achieve safe and seamless operations at sea. Role details & Location Workplace type: On-site Job Type: Full Time Location Rotterdam, The Netherlands You Will What You Will Do Lead and develop project managers, project engineers and field engineers, building an engaged, collaborative and safety-focused team. Oversee project execution from sales handover through delivery and warranty, ensuring contractual compliance, budget control and a seamless customer experience. Drive operational standardisation and continuous improvement across the assigned regions, using process analysis, work instructions, action plans and Lean principles. Develop and maintain the Global Operations roadmap with the project management team; communicate progress and implement agreed improvements with regional stakeholders. Monitor project performance and provide monthly reporting to the Global Project Director and BC, including revenue-forecast deviations, risks, opportunities and operational KPIs. Coordinate timely Project payment milestones, manage customer and subcontractor disputes, and resolve delivery obstacles with relevant departments. Collaborate with colleagues from Project management team and Service management team to build alignment, support change and embed the Safe Move safety culture. What does success look like? Deliver Results A Person Is Successful In This Role When They Manage project deliveries in line with contractual obligations, agreed budgets and customer expectations, while maintaining or improving project closing margin relative to the calculated sales margin. Build consistent, effective project operations across assigned regions through implementation of the Global Operations roadmap and measurable process improvements. Manage the operational portfolio proactively, with clear monthly reporting on revenue forecasts, risks, opportunities and corrective actions. Control operating expenses, work in progress position and overdue receivables, with a focus on the operational KPIs defined for the department. Build a strong safety culture and positive customer experience, targeting customer satisfaction above 70%. Values and Behaviours About Success in this role is not only about what you deliver, but also how you deliver it. We expect everyone to work in line with our values: Trust to act You take ownership, make informed decisions and follow through on commitments. Passionate to perform You bring energy, aim for high standards and look for ways to improve how work gets done. Make it fun You contribute to a positive working environment, build constructive relationships and collaborate with others in a way that creates energy. Act responsibly You make fair, ethical and sustainable choices, consider the impact of your actions and contribute to an inclusive and respectful workplace. Required What You Bring Bachelor’s or master’s degree in business administration, as specified in the job profile. At least five years of leadership experience in an operational project environment. Strong people leadership, stakeholder management, communication and collaboration skills across regions and cultures. Process-oriented, analytical approach, including Excel skills and a focus on continuous improvement. Ability to translate operational performance data into practical plans, decisions and clear reporting. Preferred Knowledge of Lean principles or Six Sigma. Experience in the maritime electronics industry. Experience implementing global ways of working and adopting new tools, including AI-supported workflows. How we hire Our hiring process is designed to be structured, fair and inclusive. The process typically includes: Application review Introductory conversation Role-specific interview or assessment Final interview Offer We do not ask candidates about current or previous salary. Selection decisions are based on role-related skills, experience, expected contribution and behaviours aligned with our values. Salary Between 7.319,83 EUR‬‭ – 10.456,79 EUR‬‭, gross per month, and is depending on relevant skills, experience, role level and internal pay framework. Curious if we are a good fit for you? If you are an eager and motivated Operations Manager Projects for our Project department, with a passion for maritime technology and a commitment to exceptional service, we encourage you to apply. Please apply directly through LinkedIn or via our careers website. After submitting your application, you will receive further communication about the next steps in the process. Apply now!

Core Responsibilities

Lead project managers, project engineers, and field engineers while overseeing project execution from sales handover through delivery and the warranty period. Standardize and improve regional operations, monitor project performance and financial controls, resolve delivery and payment issues, and promote safety and customer satisfaction.

Requirements

Requires a bachelor's or master's degree in business administration and at least five years of leadership experience in an operational project environment. Candidates should bring strong people leadership, stakeholder and communication skills, an analytical and process-oriented approach, Excel proficiency, and the ability to turn performance data into practical plans and reporting; Lean or Six Sigma and maritime electronics experience are preferred.