Key Skills

Job Description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. Responsibilities Work cross functionally within the company to communicate with all stakeholders in customers' success Create and maintain relationships with customers to better understand and achieve their needs Make visits to our customers to identify opportunities for growth within our platform Manage all reporting about the health of customers' accounts Qualifications Previous account management experience Articulate and well accustomed to a client facing role Willingness and ability to travel

Core Responsibilities

Build and maintain customer relationships, understand customer needs, and help customers succeed with the product. Collaborate with internal stakeholders, resolve customer issues, visit customers to identify growth opportunities, and report on account health.

Requirements

Previous account management experience and strong client-facing communication skills are required. The candidate must be willing and able to travel.