Audio Visual Support Specialist
Key Skills
Job Description
Company Description
Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/
Job Description
Are you ready for a sneak-peek in the day of an Audio Visual Support Specialist in Netcompany?
As an Audio Visual Support Specialist you will:
- Provide remote and on-site support on the usage of AV equipment and tools
- Investigate and resolve issues related to audio visual affairs
- Collect and formulate information if an escalation to 3rd line application maintenance teams is required
- Coordinate activities with any user or other maintenance team at the client to facilitate the resolution of an incident
- Provide Audio Visual services related to multimedia (live broadcast, recording, editing and publication) as well as accounts for audiovisual services (e.g. WebEx host, licences, WebEx recording, Meet & Talk user accounts)
- Provide end-user training for AV services (e.g. WebEx, Meet & Talk, meeting rooms equipment)
- Perform daily functionality check of all conference rooms (8 rooms of 40 to 250 seats)
- Provide roaming in-room support for 40 conference rooms of variable size as well as support for virtual meetings when requested.
Qualifications
What would make you a fit for the role:
- Bachelor's degree in Computer Science, IT or relevant field
- Minimum 2 years of professional experience in a similar role
- Fluency in English with strong communications skills
- Working experience with proximity onsite support
- Expertise in Webex, Microsoft Office and Teams, Active Directory (Microsoft and Azure)
What is a strong plus for the role:
- Knowledge of Creston Panel, Polycom and NVX, recordings (Remote camera support) and editing and publishing tools (Youtube and VOD sites)
- One of the following certifications: ITIL V4, Audio-Visual (AV) professional Certified Technology Specialist™(CTS®), Crestron Master Certified Programmer (MCP), Crestron Master Technology Architect (MTA)
Additional Information
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
#LI-CF
Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/
Core Responsibilities
Provide comprehensive remote and on-site audio-visual support, including equipment maintenance, incident resolution, and multimedia service management. Facilitate end-user training and ensure the daily functionality of conference room technology.
Requirements
Requires a bachelor's degree in Computer Science or a relevant field and at least two years of professional experience in a similar role. Candidates must possess strong communication skills and expertise in Webex, Microsoft Office, Teams, and Active Directory.
About Netcompany
Industry: IT Services and IT Consulting
Company size: 5,001-10,000 employees
Netcompany is the fastest growing and most successful IT service company in Northern Europe. Today, we lead the way with digitalisation in Northern Europe, building modern IT solutions and introducing advanced use of technology for large global customer, side by side in agile teams. Netcompany leads the way in the next generation of IT consulting, with keen focus on Customer Value, Speed and Guaranteed delivery. We build IT solutions through agile delivery methods with speed to market. Our solutions are based on modern legacy free technology and industry standards. We build scalable robust solutions that will adapt to changing business needs, fully anchored in the organization. We know what it takes to build, operate and maintain IT solutions across all sectors and industries. We constantly challenge and innovate, and ensure that Development and Operations resources work together to ensure stability with speed. Netcompany’s vision is to be the leading digital Challenger in Northern Europe. We help Northern European businesses become future digital winners. The clients of Netcompany are large companies from a diverse array of industries and the public sector. Current and recent clients include: Danish Customs and Tax Administration (SKAT), ATP, Carlsberg, Royal Danish Ministry of Foreign Affairs, Ørsted, Airbus, Ministry of Justice (UK), Sodexo, Oslo Local Authority and Post Nord to name a few. We are headquartered in Copenhagen and besides the offices in Denmark, we are located in UK, Greece, Netherlands, Poland, Norway, Vietnam, Luxembourg, and Belgium with an employee count of more than 8900+. Privacy policy: https://www.netcompany.com/int/Privacy-Policy