Concession Supervisor (de Bijenkorf, Amsterdam)
Key Skills
Job Description
Contract: 38hrs per week
Lounge is excited to be opening a Lounge shop within de Bijenkorf, Amsterdam and we are looking for a Concession Supervisor who is passionate about customer service and wants to help bring the Lounge experience to one of Amsterdam’s leading retail destinations. You will be Lounge’s dedicated Concession Supervisor Amsterdam, working closely with the wider Lounge retail team and de Bijenkorf colleagues to make sure the shop is always customer ready and brand aligned.
Customer experience is paramount to us as a brand and we are looking for someone with a true passion for exceptional customer service and a love of Lounge. This role is vital in helping maintain the close community we have created online in a real-life environment. You will be responsible for welcoming and supporting customers at the Lounge shop within de Bijenkorf, becoming an expert in Lounge products and delivering an experience that feels unmistakably Lounge. You will also support bra fittings to the highest standard and help ensure the shop looks and feels like Lounge’s home, even within a department store setting. Our community will always be the most important thing to us and we want to make sure they are always given the best experience possible.
What you will do
Work closely with the wider Lounge retail team and de Bijenkorf colleagues to look after each customer and support them through the full customer journey.
Support customers through the fitting process, becoming confident in Lounge products and delivering accurate, helpful guidance.
Be a champion for Lounge’s brand values and represent Lounge confidently within de Bijenkorf.
Maintain exceptional standards across the Lounge concession, keeping the space clean, welcoming, organised and always customer ready.
Support stock processes in line with Lounge and de Bijenkorf routines, including deliveries, replenishment, stockroom organisation and keeping stock accurate.
Accurately handle transactions and returns, following Lounge and de Bijenkorf processes.
Share customer feedback, product insights and trading observations with the wider Lounge team so we can keep improving the experience.
What we're looking for
Have a true love for lingerie and fashion.
Are a Lounge lover and share our company values.
Have experience in a customer-facing role, ideally within retail.
Are an effective problem solver and comfortable using your initiative.
Are an exceptional communicator who can work confidently both independently and as part of a wider team.
Eligibility and Availability
You must be legally authorised to work in the Netherlands and fluent in both Dutch and English.
You must be able to travel to de Bijenkorf, Amsterdam.
Flexible availability, including some evening and weekend working.
You must be able to travel to Oberhausen, Germany for initial Lounge training and complete de Bijenkorf’s store approval and induction process.
Core Responsibilities
Welcome and support customers throughout their shopping journey, provide bra-fitting guidance, and represent Lounge’s brand values. Maintain a clean, organised, customer-ready concession; support stock and transaction processes; and share customer feedback and trading observations with the wider team.
Requirements
Applicants should have a genuine interest in lingerie and fashion, share Lounge’s values, and have customer-facing experience, ideally in retail. They must be fluent in Dutch and English, legally authorised to work in the Netherlands, available for some evening and weekend work, able to travel to Amsterdam and Oberhausen for training, and willing to complete the store approval and induction process.
About Lounge
Industry: Retail Apparel and Fashion
Company size: 51-200 employees
Founded in 2016 by husband-and-wife team Dan and Mel, Lounge has grown from an online underwear brand into a global destination for women’s fashion. Built on the belief that comfort and confidence should go hand in hand, our offering spans lingerie, clothing, swimwear, sleepwear, and accessories, with every design motivated by a desire to make women feel their best. As the business continues to grow, so does our ambition. From expanding our retail presence and investing in our people to pushing creative boundaries, we’re building a brand designed for the long term. We’re equally committed to creating meaningful impact beyond the world of fashion. Since 2023, The Lounge Foundation has supported and led initiatives to improve the lives of women and children, partnering with charities and communities across the UK to create lasting change. Giving back isn’t a campaign strategy - it’s a part of who we are. Today, Lounge is powered by a team of ambitious, creative, passionate people who share one common goal: to build a brand that people genuinely love to be part of, whether that’s as a customer, colleague, or partner.